Customer Service Representative
Resume:
JOULINE SAKINA WAFAI
Ajax ON, L1T4P2
Cell: 289-***-**** / Home: 289-***-****
****.*******@*******.***
OBJECTIVE: To secure a full time position to utilize and further perfect my communication and customer
service skills
PROFESSIONAL SKILLS:
Two + years frontline customer service experience
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A quick leaner and able to work independently as well with people
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Bilingual – English and French
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Computer skills including: Microsoft Suite & Internet Research
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Experience in a wide variety of work settings
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Excellent organization & interpersonal skills
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Experience in manufacturing and Good time management skills
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RELEVANT WORK HISTORY:
Customer Service and Sales 2013 2014
Optima Communications International Inc
Receive inbound calls from clients
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Make outbound calls to clients
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Provide support to customers, handle inquires, provide resolutions
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Manage accounts
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Perform data entry associated with the position
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Customer Service and Sales/ Cashier
Second cup 2012 – 2013
Take beverage and food orders.
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Deliver beverages and food in a timely manner.
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Effective communication skills with guests and staff.
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Ability to lift heavy trays filled with glassware/food.
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Issue trading stamps and gift cards
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Perform the duties of customer service representative when required
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Customer Service / Cashier
Zellers 2011 2012
Respond to customers’ complaint and resolved their issues
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Enter transactions in the cash register and provide customers with the total bill
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Performed the duties of customer service representative when require
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Maintained periodic sales reports and spreadsheets
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Assist in stocking shelves, rotating merchandise and marking prices
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Ensure management of daily cash accounts
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Customer Service and Sales
Krystaal Inc 2009 2010
Answer phones and respond to customer requests.
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Sell product and place customer orders in computer system.
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Provide customers with product and service information.
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Upsell products and services.
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Transfer customer calls to appropriate staff.
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Identify, research, and resolve customer issues using the computer system.
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Follow up on customer inquiries not immediately resolved.
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Complete call logs and reports
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Education
Ryerson University 2012 2014
J.Clarke Richardson Collegiate (Diploma) 2008 2009
Henry Street High School 2005 2008
~~~ References upon request ~~~
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