Customer Service High School

Stephanie Lucia

Dale Street

Chicopee, MA *****

T413-588-6791

*********.*******@*****.***

OBJECTIVE With 5 years experience in customer service, I am looking to obtain a position in

a people oriented company where I can make an impact to the company to

achieve their goals.

XPERIENCE SHIFT LEADER

E July 2009 to present

Dunkin Donuts, Westfield, MA

As a shift leader, responsible for ensuing compliance with standards for customer

relations, brand equity, food costs, safety, sanitation, and product preparation

and merchandising. Provides close supervision to staff, making decisions when

problems aries. In addition, responsible for the following:

• Daily tasks for each employee; making certain they understand the task and

that it gets accomplished, timely and correctly.

• Assist in the daily cash management functions

• Scheduling; Assist in the completion of the weekly schedule for store personnel

• Monitor performance/customer service of employees

• Customer service; responsible for managing the sales floor during peak hours

of operation to ensure courteous, accurate and efficient service

CREW MEMBER May 2006 to February 2008

Dunkin Donuts, Southwick, MA

• Direct customer sales: taking orders, filing orders, taking payment

• Food production

• Adhere to the systems and standards of the store

• Maintain clean and organized work station and ensuring a clean guest area

FRONT DESK January 2005 to June 2006

Auction House, Westfield, MA

Receipt and cash handling

DUCATION WESTFIELD HIGH SCHOOL

E

Westtfield, MA High School Diploma 2009

SKILLS Communication and people skills

• consistently maintain a positive attitude and enjoy helping people

• Accurately record, remember and verbally communicate detailed information

• Cooperatively work with other to produce and deliver required results

• Ability to understand and follow complex instructions to successful conclusions

Referrals Available upon request

Contact this candidate