Customer Service Sales

Scott C. Chugg

*** ***** **** ****** . *******, NY 14020 . 585-***-****

A talented Business Management professional with extensive communications

and customer service experience, seeking a more challenging role in the

direct sales, management, and marketing atmosphere.

SUMMARY OF QUALIFICATIONS

. More than 27 years of management experience. . Proven ability to

lead business teams.

. Familiar with all aspects of business management. . Able to control

a flexible work schedule.

. Adept at planning, promotions, and forecasting. . Hard working, able to

multi-task effectively.

. Outstanding training, leadership, and communication skills.

PROFESSIONAL EXPERIENCE

Delaware North Companies, Batavia, NY

Retail Sales and Distribution Supervisor.

2007- 2013

Travel Hospitality Services

1. Oversee and assists in all daily receiving, distribution, vending,

inventory control, sales and

merchandising responsibilities.

2. Works closely with district retail manager and store management,

implementing weekly sales, merchandising, and marketing strategies.

Ri-Dan's Sports Park, Batavia, NY

Co-Owner

2007- Present

General Manager.

1989- 2007

1. Oversee and manage all daily activities, including... bartending,

entertainment, hot / cold meal preparation, catering, opening and

closing functions, year round sporting events, charitable functions,

and customer service.

2. Implementing and organization of total banquet and reception group

sales.

3. Perform inventory control, ordering, and purchasing. Negotiate

agreements with vendors. Ensure all deliveries are accurate and on

time.

4. Hire and train employees, prepare weekly schedules, monitor and

evaluate performance.

5. Develop and implement new sales and marketing strategies to increase

business and market share.

6. Responsible for partial cost control.

Xyricka's Nite Club, Batavia, NY

General Manager.

1987- 1989

K-Mart Apparel Corporation

Distribution Supervisor

1983- 1987

EDUCATION

1. Batavia High School (1980-1983)

Batavia, New York

2. Genesee Community College(1983-1985)

Batavia, New York

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