Customer Service Sales
Resume:
Noel Lynn Velez
Staten Island, NY 10304
E: ***************@*****.***
Employment History
City of New York Parks and Recreation Staten Island, NY 02/2014 -
Present
Groundskeeper
• Perform exterior maintenance duties throughout several parks and playgrounds
• Clean and sanitize comfort stations and other facilities
• Ensure all Parks’ policies and procedures are followed daily to guarantee safety at all
times
• Provide customer service to all park patrons
• Monitor grounds for harmful materials such as glass and nails; alert supervisors and
co-workers
• of any potential safety hazards
College Bound Network Staten Island, NY 2003 - 2009
Student Advisor
• Answered telephone calls from potential customers who were responding to
advertisements
• Delivered sales script as per managements specifications
• Contacted private individuals by telephone and promoted products and services
• Updated company database
New York City Department of Education New York, NY 2003 – 2009
Substance Abuse Counselor
• Provided guidance and assistance to at risk youth
• Educated clients on topics such as; Conflict Resolution, Violence Prevention, Anger
• Management,
• Peer Pressure, Relationship Abuse, as well as Substance Abuse awareness
Phoenix House Career Academy Brooklyn, NY 2000 – 2003
Clinical Counselor
• Oversaw the daily operation of the therapeutic community along with the safety and security
of the clients
• Monitor the facility through C.C.T.V.
• Conducted the following on hourly basis; Perimeter run of the facility along with head
counts and floor units
• Assessed case documentation for client referral & facilitated the group dynamics for peer
interaction
Education
Technical Career Institute New York, NY
Associate Degree – Science and Values
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