Engineer Project

IVAN CHANG

PERSONAL INFORMATION

Email ********@**.***

Mobile (M) 646-***-****, (H) 631-***-****

Address Dix Hills, NY 11746

EXECUTIVE SUMMARY

Over 9+ years Sr. QA Automation expertise with extended experience in

development, and customer support for enterprise software. Specialized in

driving testing efforts by defining and implementing QA automation testing

strategy, plan, and process to accommodate rapidly changing products and

development conditions. Strong reputation for project stakeholders and

customers satisfaction. Highly adept at supporting business growth.

Expertise in:

QA and QA Automation Software testing methodologies, process and tools

QA Automation process, platforms and tools

Development User interface development

Installation and deployment development

Globalization & localization

Configuration management and build automation

Project and process SDLC (Software Development Life Cycle) management

management Project management (Agile & Waterfall)

Process improvement (certified 6 Sigma Green Belt)

Industry knowledge Storage programming

Network programming

Cloud computing

TECHNICAL SKILLs

Platforms Microsoft Windows NT/2000/XP/2003/Vista/2008/7,

Linux

Programming C/C++, Perl, Python, shell scrip (csh/bsh)

Languages

Networking TCP/IP, SNMP, WAN/LAN/WiFi

QA Applications HP Quality Center/QTP/WinRunner, CA QATP/STAR, JIRA

Applications VMware VC/ESX, Symantec Ghost Suite, MS Project and

CA Clarity, MS VSS, Perforce, CVS and CA Harvest,

InsallShield and InstallWizard, MS SQL,

PROFESSIONAL EXPERIENCE

Pactera Technology International Ltd, Seattle WA May 2012 to Apr 2014

QA Architect, Product Development Service BU

Responded for QA teams' ramp up, process definition, project execution,

performance management and training. Define and execute QA project plan.

Create and perform testing plans, testing cases, and issue management.

. Built a QA team with 30 engineers (10 for automation and 20 for manual

QA) to respond for an enterprise WiFi product testing.

o Automated 767 out of 1098 manual testing cases by using Python in 6

months

o 42 product issues were fixed from the performed 700+ automation

testing cases

o Reduced 30% testing cycle time by innovating two automation

utilities to improve QA Automation process and the JIRA framework.

. Improved a middleware product testing performance by increase 20%

automation testing cases.

CA Technologies, Islandia, NY May 1996 to Sep 2011

Principal Software Engineer, AppLogic Sep 2010 to Sep 2011

Responded CA's Cloud solution by converting CA's Enterprise IT Management

and open source solutions to CA's AppLogic platform (CA's Cloud solution

platform).

. Using AppLogic defined scrip to published 40+ cloud solutions on

AppLogic platform

. Defined AppLogic Appliance Development Engagement Process to integrate

20+ internal and external departments' resource to deliver AppLogic

solutions

Principal QA Engineer, ARCserve Jul 2003 to Aug 2010

Responded to deliver superior storage solutions and improve customer

satisfaction.

. Improved testing effectiveness by implementing new testing process by

moving testing efforts ahead to cover design and coding phase.

. Improved testing efficiency by implementing automation testing,

achieved the goal to automate 30% testing coverage.

. Support QA process by integrating testing plan management and defect

management to QC.

. Improved QA operation process by leveraging Six Sigma and

virtualization technology to consolidate hardware resource into a

resource pool.

. Adopted CMMI compliance by conducting a Quality Committee to support

CMMI initiatives and initialed TechTalk to prompt technical excellence.

Sr. QA Engineer, ARCserve Aug 2000 to Jun 2003

Work with project stakeholders to deliver ARCserve (CA's storage solution)

automation testing for major releases. Owner of localization projects.

. Improved testing effective 15% more than previous release, in turns of

testing coverage and high priority issues rate.

. Improved testing efficiency by implementing testing automation. Defined

ARCserve QA automation project plan including defined automation testing

goals, strategy, resource, process and tools. Achieved the goal to

automate 30% testing cases in ARCserve r12 release.

. Conducted outsourcing model for BSRM r11.5 location project to release

localization version with 9 languages.

Software Engineer, ARCserve Nov 1996 to Jul 2000

Architected, designed, developed and maintained enterprise storage

solution's installation and deployment components on Windows platform.

. Re-architect ARCserve installation, deployment and patch management by

leveraging Microsoft MSI technology.

. Improved build efficiency to create daily builds by automatizing build

process and consolidating build resource.

EDUCATION:

SOOCHOW UNIVERSITY, Taipei, Taiwan Sep 1989 to Jun 1992

BS, in Computer Science

MILITARY SERVICE:

Army Aug 1986 to May 1988

CERTIFICATIONS:

6 Sigma Green Belt, Oct 2007 to Present

PUBLICATIONS:

Insight of UNIX System - Dictionary Edition Nov 1st 1992

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