Customer Service Representative
Resume:
S
P ROFESSIONA
L
SK I L LS
W ORK
H ISTORY
knowledge
ST l Customer service-oriented Pleasant demeanor
l
Appointment setting
EP l
Invoice processing
l
HA
Administrative Assistant
N IE U l t ima te Staffing – Denver, CO
HA l Filed leases, tenant correspondence forms, and proof of insurance.
l Contacted vendors and scheduled building repairs.
NC l Corresponded with day porters to complete work orders.
l Input and coded invoices.
OC Customer Service Representative
K Sky Ventu re Colorado – Lone Tree, CO
l Created and confirmed guest reservations
7860 W. l Acted as a cashier and reviewed waivers for guests
Mansfield
l Prepared and received packages
PKWY Apt 12-
307, Lakewood, l Sufficiently resolved customer complaints
l Recommended merchandise and closed sales
CO 80235
l Prepared and dropped deposits.
Cell: 720-
917-4284 - Leasing Agent
Stephanie.Ha The Grove For t Collins – Fort Collins, CO
ncock@yaho
l Maintained pre-leasing files
o.com
l Handled telephone and on-site traffic, provide information about the apartment and
U M MARY community
l Scheduled visits to property and toured model apartment
Quality-focused l Trained new employees on proper leasing procedures
administrative l Provided outstanding customer services to all prospects.
professional
Leasing Consultant
committed to
Ca ree r St ra tegies – Denver, CO
approaching
l Handled telephone and on-site traffic, provided information about apartments and the
administrative tasks
community to prospective residents.
with tenacity and
l Scheduled visits to the community and showed made-ready apartments.
attention to detail.
l Creating service requests for residents.
l Typing and maintain lease files.
l 45 WPM typing
Reservation Agent
speed
Green R ide Co – Fort Collins, CO
l Managed wide variety of customer service and administrative tasks to resolve customer
l Flexible
service issues quickly and efficiently.
l Professional
l Booked and confirmed customer reservations.
phone etiquette
Collection's Off ice r
l Accurate and
detailed
l Excellent
communication skills
Works well under
l
pressure
l Articulate and
well-spoken
Social media
l
Depa r tment of I n te rior – Lakewood, CO
l Calculated and recorded Federal payments up $1 million.
l Filed Federal travel vouchers.
l Assisted in all areas of administrative work including data entry, receptionist duties, and
file organization.
Facility Assistant
05/2004 to 08/2010 Denver Par ks and Recreation – Denver, CO
l Inventoried merchandise monthly and ensured proper hang tags were on the sales floor
Assisted customers with recreation membership purchases, equipment check outs, and
activity registration Performed cashiering duties, cash drawer balancing, prepared daily
deposits.
l Scheduled and managed customer tee times Coordinated after school tutoring and activities
Coached youth track and tennis teams.
E D UCAT ION
Bachelor of Science : A pplied H uman Sciences
May 17, 2013
Colorado State University - Fort Collins, CO
Coursework in Merchandising Mathematics, Product Development, Retail Environment
Planning and Design, Design Foundation, Clothing Adornment and Human Behavior,
Merchandising processes, Textiles, Consumers in the Marketplace, Fashion Industry, Apparel
in Today's Society, Apparel Production and Evaluation, The Business of Fashion, Visual
Merchandising, Retailing, Retail Industry Seminar, Principles of Marketing, Principles of
Management, and Advanced Textiles
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