Customer Service High School

Tradell garry

*** ******** **** *** *** Atlanta, GA 678-***-**** ****.*****@*****.***

Objective

Looking for employment that I can make a great impact with my exceptional customer service skills showing my enjoyment of

helping people.

Employment History

Jan 2013 6/1/2013

Customer Service Agent [Alorica]

Kennesaw, GA

- Provided customer service calls for Verizon Wireless customers, within the AOL department exclusively to

escalated calls while maintaining a WOW level of customer service, adhered to customer privacy, while also

maintaining individual customer accounts on a daily basis.

- Awarded for Rep Resolve Grade of 10 for the month of April 2013.

Aug 2012 Current

Retail Representative [CrossMark]

Marietta, GA

- Successfully coordinated weekly advertising campaigns for multiple products and distribution in retail stores such

as Target, Wal-Mart, CVS, etc. Supported staff within stores for resets of a product, or an entire POG for a retail

company.

- Maintained a 95% manager survey rate in customer service, time management and store to store execution.

May 2006 July 2012

Shift Supervisor [CVS/Pharmacy]

Smyrna, GA

- Carried out all opening and closing procedures, supervised pricing merchandise, stocking shelves, execute displays

on a daily basis.

- Awarded Employee of the Month: March 2009, Awarded with Perfection Attention for Spring Quarter 2011.

- Operated a cash register, maintain proper documentation of all cash procedures including deposits, and completed

random cash verifications.

- Became skilled in operating multiple cash registers at once while still giving great customer.

Education

- High School Diploma, Campbell High School [Smyrna, GA]

- Office Administration Certification, Turner Job Corps, [Albany, GA]

- Microsoft Office Specialist Certification, Albany State University [Albany, GA]

- Early Childhood Education Associate of Arts Degree, Atlanta Technical College [Atlanta, GA]

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