Sales Customer Service

Yvonne Ball

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**** * ** ** • Renton, WA ***** • 845-***-**** • *******@*****.***

CAREER OBJECTIVE

Professional Store Manager with 10+ years experience in managing, training, and facilitating of retail stores seeks

Store Manager position with retail hardline and/or softline industry.

QUALIIFCATION HIGHLIGHTS

Possess strengths in management, leadership, organization, written and oral communications skills, and the ability to

identify and solve problems.

Utilize excellent knowledge of administration, supervision, budgeting, advertising, collections, customer service, and

personnel control.

Work well with people of diverse backgrounds, cultures, professional and technical levels.

Maintain vast knowledge of bookkeeping, operational processes and procedures, and inventory maintenance.

MANAGEMENT EXPERIENCE

Area Supervisor 8/2012 – 10/2013

Kohl’s – Redmond, WA

Train associate to maximize performance through positive feedback, selling floor operations and best practices of

Kohl’s credit solutions.

Deliver and execute highest level of Kohl’s customer service through associate engagement with its customers.

Identify merchandising opportunities to increase sales while improving operations.

Execute department sales floor in visual merchandising, replenishment, and recovery of merchandise on the sales

floor.

Selling & Service Manager, 6/2006 - 05/2012

Saks Fifth Avenue Off5th – Central Valley, NY

Facilitate administration of Human Resource functions and initiatives including payroll, staffing, scheduling,

on-boarding, benefits, compliance, and record keeping.

Recruit, interview and select candidates with requisite skills to fulfill responsibilities and accomplish high

performance results.

Maintained store P&L, General Ledger, facility maintenance and expenses

Manage and trained the Selling and Service Supervisors to drive & achieve company objectives.

Achieve & boost store sales plan and metrics as set by company objectives.

Realtor, 07/2007 - 05/2012

Keller Williams Realty – Central Valley, NY

Assist clients with property sales and development

Hold open house inspections, instruct clients on best practices for selling success and liaising between

renters/owners and prospective buyers for inspection

Prepare legal document including listings and sales contract

Maintain and liaison with clients, build relationships to encourage return business

Coordinate property closings, oversee document signing

Analyze market trends to determine competitive market prices

Yvonne Ball

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1209 S 47 Pl • Renton, WA 98055 • 845-***-**** • *******@*****.***

Administrative Assistant, 05/2006 - 07/2007

Weichert Realtors – Monroe, NY

Assist agents and broker with sales procedures

Assist with the preparation of legal documents including listings and sales contracts for agents

Delivered and picked up financial and title documents for clients

Carried out telephone, email, and print marketing plus general administration duties

General Manager, 09/2004 - 2/2006

Magnolia Audio Video (Best Buy) – Thousand Oaks, CA

Responsible for overall customer experience

Execute and achieve value proposition and business results by achieving bottom line profitability through increased

sales while creating operating efficiencies.

Manage P&L statements, financial scorecards, and other data reports

Recommend and execute marketing techniques to grow and retain customer base and loyalty and maintain positive

public relations

Assistant General Manager, 07/2003 - 08/2004

Best Buy – Woodland Hills, CA

Implement business strategy, analyze business results to identity wins and opportunities

Focus and fulfill task and responsibilities of managing the customer experience; supporting customer needs through

merchandise readiness & functionality

Ensures Sales Supervisors understand, execute and achieve business strategy; validate behavioral expectations and

holding them accountable for implementing that strategy including coaching & personal development.

Work in partnership with General Manger and district leadership in selecting talented employees and build on their

talent to support business strategy

General Manager, 07/1997 - 06/2003

The Good Guys – Woodland Hills, Canoga Park, Beverly Hills, Ventura, Redondo, Studio City, CA

Lead associate engagement and development efforts, ensure associates feel valued, safe and empowered to

assist customers and to create their futures within the Good Guys organization

Implement business strategy, analyze business results to identity wins and opportunities

Maintain responsibility for the overall daily operations of the store.

Supervise, schedule, hire, train, promote, and coach direct managers.

Manage budgets, market, merchandise, and rotate inventory stock.

Ensure proper handling of daily receipts, balanced registers and bank accounts, prepare and make deposits.

Sales Manager, 07/1996 - 06/1997

The Good Guys – Beverly Hills, CA

Execute and implement associate engagement and development efforts

Execute gross profit plans through marketing strategies; analyze trends and results

Facilitate hiring and selection process including on-boarding and orientation

Maintain associate satisfaction through growth development, coaching, training & appraising job wins and

opportunities

Yvonne Ball

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1209 S 47 Pl • Renton, WA 98055 • 845-***-**** • *******@*****.***

Operations Manager, 08/1993 - 06/1996

The Good Guys – Walnut Creek, CA

Execute day to day operation to include planning and organizing daily work direction for departments

Recap previous days performance, planning, problem solving, performan ce management; supervise and develop

direct reports

Work with HR and Supervisors to ensure ethical business practices and procedures are maintained

Communicate effectively at all levels within the company; improve current processes and implement critical changes

within department, store and/or organization

Office Manager, 03/1984 - 02/1993

The Audio Visual Company – Honolulu, HI

Maintained daily office routine-phones, filing, mail log, and client database files

Schedule appointments, maintain calendar for exhibitions, arrange business travel, conference calls, meetings, email

accounts and screen incoming calls

Execute Accounts Payable disbursement and Accounts Receivable aging and collections based on weekly aging report

Responsible for payroll preparation to include filing 941 quarterly reports and other quarterly reports; File annual

reports with CPA for preparation of annual State and Federal Tax return

Accomplishments

Top Sales May & June 2013 - Kohls

Top Producing store in OFF5TH SAKS 2010 - 2012

Top Gun Award – (Sales) Best Buy

Dream Team Award – (Sales) Good Guys

Dream Team Award – (Operations) Good Guys

Employee Incentive Award – The Audio Visual Company

Multi-Million Dollar Club - Keller Williams Realty

Multi Million Dollar Club – Weichert Realtors

Graduate Realtor Institute, Certified Residential Specialist, Accredited Buyer Representative,

Certified Luxury & New Home Sales Specialist, Certified Short Sale Specialist

Educational Background

San Jose State University – San Jose, CA

Bachelor of Arts Psychology

Contact this candidate