Customer Service Representative
Resume:
Schnika L. Miller
***********@*****.***
Objective
Bachelor of Administration of Computer Science
Education
Indiana Institute of Technology, Fort Wayne, IN
Major: Computer
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Diploma
Everett High School, Lansing, MI
Computer
Skills/Abilities
Operating Systems: Windows NT 4.0 (Workstation and Server), Windows 95/98 and
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DOS
Database: SQL, Oracle
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Applications: Microsoft Exchange, Word, Excel, Access and Outlook
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Visio knowledge
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Computer Language: CISCO, JavaScript
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Administration
Office equipment, such as fax machines, photocopiers, scanners, and
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videoconferencing and telephone systems.
Performing and coordinating an office’s administrative activities and storing,
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retrieving, and integrating information for dissemination to staff and clients
Create spreadsheets; compose correspondence; manage databases; and create
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presentations, reports, and documents using desktop publishing software and digital
graphics
Communication
Plan and schedule meetings and appointments; organize and maintain paper and
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electronic files; manage projects; conduct research; and disseminate information by
using the telephone, mail services, Web sites, and e mail
Negotiate with vendors, maintain and examine leased equipment, purchase supplies,
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manage areas such as stockrooms
Daycare Provider, Ameliah's Future, Lansing, MI (March 2012 June 2013)
IT Administrative, Causeway Bay Hotel, Lansing, MI (August 2011 November 2011)
Customer Service Representative, AT&T Mobility, Atlanta, GA (March 2010 Jan
2011
Call Center Representative, Accent Marketing, Hot Springs, AR (August 2008 May
2009)
Assistant to Director of Technology, Lansing School District, Lansing (June 2005
August 2005)
Geographical Analyst, Jackson County Commission, Jackson (June 2000 August
2000)
Experience
Graduated May 2006To attain entry level full time position where my computer science degree,
troubleshooting skills and customer service experience will be a benefit. To earn a management
position for a call center.
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