Customer Service High School
Resume:
Charmaine Frederick
West Palm Beach, FL *****
Phone: 561-***-****
Alt Phone: 561-***-****
******************@*****.***
Dedicated professional Customer Service Representative with more then 11 years experience in helping business thrive for excellence. Extensive work in communication, case management, and specialize in customer negotiation
Decision maker
Diplomatic, calm under pressure
Excellent communication, leadership skills
Train Teach groups
Facilitate with energy and enthusiasm
EXPERIENCE
Call Center Customer Service Supervisor
01/2013-06/2014
Advance Communication Group
Boyton Beach,FL
Call Center Inbound and Outbound Calls
Customer Relations and Escalated Calls
Open and closed all customer complaints
Handled operational task, set goals, and strategies.
Call Center Rep
12/2011-05/2012
AUTO CRICKET
West Palm Beach,Fl
Call Center Inbound and Outbound Calls.
Customer Relations.
Open and closed insurance cases.
Handled operational task, set goals, and strategies.
Care Taker
09/2004 - 08/2010
IN HOME SUPPORTIVE SERVICES
Los Angeles, CA
Specialized in ASD and MR cases, while training new staff members in fields listed.
Worked with Seniors on improving their creative and academic skills.
Designed a healthy working environment for several employees.
Customer Service Supervisor
10/2000 - 10/2008
FOOD 4 LESS
Los Angeles, CA
Created and implemented faster and more efficient ways of handling all companies clerical duties.
Conducted and coordinated marketing strategies and promotional events for top production.
Responsible for all customer service endeavors, while maintaining all higher and lower end customer business.
Customer Service Supervisor
10/2005 - 04/2008
WALMART
Torrance, CA
Handled inventory and merchandise within the department.
Adjusted and developed department floor plans.
Handled operational task, set goals, and strategies.
EDUCATION
Highland High School
High School Diploma
General High School Curriculum
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