Customer Service High School

Roy Beatty

*** ******** ***** *** *** Marietta, GA 30060

678-***-**** • ***.*.******@*****.***

Summary Desiring to use skills, experience, and adaptability to obtain a Customer Service

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position offering constant physical and mental challenges.

Greatest strength is ability to learn and adapt to a new environment.

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Recent hands on experiences have helped to learn and adapt to new situations, being

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responsible for personnel, greeting customers, troubleshooting and problem solving

Education High School Diploma 2007

Paulding County, Dallas, GA

Supervised and Mentoring

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Subject Matter Expert

Skills •

Microsoft Office, Excel, Outlook

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Problem Solving

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Shell scripting

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Customer Services

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VoIP, SIP

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Listening and Communication

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Repairing and Troubleshooting mobile

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devices

• Army Achievement Medal (5)

Achievements

• Army Commendation (2)

• Certificate of Achievement (3)

• Army Good Conduct Medal (1)

• TS-SCI (Top Secret Security Clearance)

Sprint Technical Consultant, Kennesaw, GA Nov 2013 Present

Career

• Repair/Replace mobile devices

History

• Troubleshoot

• Inventory count

U.S Army Human Resource Specialist, Bayern, Germany Feb 2011 Aug

2013

• Responsible for personnel and administration support

• Subject matter expert

• Manage, process, review and coordinate administrative tasks

• Oversee leave management log

• Assist with completing wide range of administrative and clerical duties

U.S Army Human Resource Assistant, Fort Stewart, GA April 2008 Feb 2011

Processed recommendation for awards and decorations

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Arranged awards ceremony

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Update and coordinated requests for evaluation

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Prepared and monitored requests

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Monitored request for reductions, transfers, and discharges

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