Technical Support Management
Resume:
Sandys Boakye
Richmond, VA 23223
************@*****.***
Title:Network/Windows Server Administrator
Primary Skills
Windows 2003, IIS, Active Directory, Clustering, DNS, DHCP, Sharepoint, SQL
Server, PBX Phone System, Databases, SSL Certificates, Wireless, Anti virus
Updates, Desktops,VPN, Laptops, Scanners, Printers, Fax, Exchange and Gmail
accounts, LAN Knowledge, TCP/IP, Network Design and Implementation, Problem
Solving, Strategic Planning, Multi-tasking, Quality Focus, NetAcuity, Barracuda
Mail System, Technical Zeal, Firewall, Load balancer, VMware and Hyper V
experience
Experience in Windows & Web administration
Professional Experience
Network/Windows Server Administrator
2012 to Present
Suntrust Finanacial Bank, VA
. Strong experience in setting up Multiple Domains, Managed servers, Machines,
Node managers and Cluster (horizontal and vertical) environments
. Provide enterprise-wide technical support for the company's diverse portfolio
of applications, including application configuration, server hardening &
security
problem identification & resolution, and application support
. Configure Windows servers, application programs, scripts and other tools as
requested by developers and support automated code push tools to facilitate
software changes and enhancements to DEV/QA/STAGE/PROD environments
. Highly motivated team player with the ability to work independently and adapt
Quickly to new and emerging technologies
. Verified change control requests and performed configuration changes in the
Architecture
. Serve as the key contact for assigned applications. Stay current with all
application upgrades and enhancements.
. Work with vendors and internal technical teams to resolve issues
. Experience on Change control management, release management and problem
management etc
. Migrate from IIS 6 on 2003 web servers to IIS 7.5 on windows 2008 servers
. Generated Certificate and installed it on the Web server to secure the
environment
. Experience in Backup and Recovery procedures
. Migrate VMware servers to Hyper V servers
. Experience in managing / supporting VMWARE servers (hosts and guests).
. Creating and troubleshooting FTP sites and managing large FTP web farm
. Ability to effectively prioritize and execute tasks in a fast paced, high-pressure
environment
. Managing IIS 5.0 / IIS 6.0 Web servers and hosted web sites
. Creating, deploying, renewing and Import & export of the SSL certificates
. Ability to manage multiple projects, activities and tasks simultaneously
. Ability to negotiate hardware/software service and technical support contracts
with vendors
. Managing Cluster Services -- Installation & Administration
. Experience on Change control management, release management and problem
management etc
. Planning and configuring new internal & external websites
Professional Experience
Network/Windows Server Administrator
2010 to 2012
Interactive Finanacial Marketing Group, VA
• Experience in IT industry with experience in Server administration in
various environments - Window 2000 & 2003 with Active
Directory Services (AD, DNS, DHCP).
• Experience in Web Server Administration -- IIS 5.0 / IIS 6.0 /IIS 7.5
• Experience in managing / supporting VMWARE servers (hosts and guests).
• Experience in supporting Redhat Linux servers (Apache, MySQL, FTP and
Tomcat).
• Experience in supporting Sun Solaris servers.
• Two year experience in supporting Citrix Servers.
• Hands on experience on monitoring tools like NetIQ, Sitescope, HP SIM
and Websense proxy servers, Netscaler load balancers, Legato Networker
backup tool, installing and configuring siteminder web agent and have VB
scripting and WMI and batch scripting experience.
• Experience on MS Exchange server 2003 and MS SQL server 2005/2008
administration.
• Experience on Change control management, release management and
problem management etc
•Demonstrated knowledge of Windows servers, desktop and laptop products.
•Demonstrated knowledge of setting up VPN remote access for users.
•Demonstrated ability to administer a 250+ node network including firewalls.
•Demonstrated ability to support networked printers, photocopiers and
scanners.
•Demonstrated working knowledge of current communications devices and
protocols, server and desktop technologies.
•Ability to negotiate hardware/software service and technical support
contracts with vendors.
•Ability to manage multiple projects, activities and tasks simultaneously
•Self-motivated with the ability to work in a dynamic environment
• Deploy, troubleshoot, and maintain hardware such as servers, desktops,
laptops, printers, telephones
•Strong Troubleshooting skills in Windows 7 and XP
•Advanced technical support at the network level: WAN and LAN
connectivity, routers, switches and firewalls
•Ability to effectively prioritize and execute tasks in a fast paced, high-
pressure environment
Operations Support: Present Responsibilities
• Windows Server 2000 / 2003 administrations:
• Windows 2000 & 2003 Servers deployment and Configuration o Managing
Active directory, DNS and DHCP Servers.
• Managing HW issues -- Vendor coordination
• Anti Virus updates and MS Patches Management .
• Active Directory Services -- Managing Users & Other Resource objects.
• Managing Cluster Services -- Installation & Administration
• Managing file servers (MS Cluster servers) and print servers.
• Web Server Administration/Application support -- IIS 5.0 / IIS 6.0:
• Managing IIS 5.0 / IIS 6.0 Web servers and hosted web sites.
• Planning and configuring new internal & external websites.
• Website content and application release management and creating Virtual
directories.
• Application support for asp, .NET & java based hosted internal & external
websites.
• Deploying .Net based Applications and Java based apps on IIS 6.0
• Troubleshooting .Net application issues hosted on the IIS
• Creating, deploying, renewing and Import & export of the SSL certificates.
• Configuring Site Minder web agents clients for authentication
• Coordination with application development teams for issue troubleshooting.
• Managing F5 load balancer devices -- Policy configurations for new
websites
• Working on web server optimization and performance
• Provide level 3 support to application issues as per defined SLAs
• Work with Developers team very closely to throughout life cycle on
engineering application.
• Analyzing the log files and log parser tools.
• Creating and troubleshooting FTP sites and managing large FTP web farm.
• Mail System configuration
• Incident & Problem Management:
• Managing Production Support Hotline -- Support for asp, .NET & java
based applications.
• Acting as liaison between the various business groups and IT groups to
communicate issues and coordinate resolutions to production issues.
• Root cause analysis and fixing the Windows / IIS Web Server Related
issues.
• Tracking and documenting production support issues
• Resolving NetIQ, Team Quest and Site scope generated alerts
• Managing Production changes through release process on DEV / IT / QA /
PROD
• Request For Change -- Production Release process management
• Working with HP Proliant, Dell and IBM servers and Blade servers,
working with hardware team to add/replace the faulty peripherals,
upgrading the firmware software.
• Creating, configuring and troubleshooting scheduled task.
• Checking and fixing the permission issues.
• Creating the documents and updating the documents of the projects.
• MS SQL Server 2000/2005/2008 Server :
• Installation and Configuration
• Checking the DB connectivity of MS SQL, Oracle, Sybase, IBM DB2,
NEON and Sybase from web server to DB servers using various tools.
• VMware Server Administration Managing Virtual Servers -- Virtual Infra
Client & VMware ESXi Server
• Troubleshooting the VM machines using Virtual center and VMware
Infrastructure client.
• Cloning and troubleshooting VM ESX hosts and guest servers.
• Creating and deploying templates.
• Good understanding of SAN (Storage Area Network) and have hands on
experience with configuring from Windows server end, troubleshooting SAN
connectivity issues with EMC Power path and Emulex Anywhere tools.
• Have good experience in supporting Citrix applications, providing access to
applications and publishing the applications.
• Coordination and managing offshore team for Project deliverables.
Professional Experience
System Achitect Analyst 2006 to 2010
Bank Of America, VA
•Setting up multiple Unix servers for running daily, weekly and monthly
backups
•Establish and maintain high level service and support relations by providing
prompt, accurate and courteous technical support.
•Identify and Troubleshoot basic Storage level problem
•Monitor Jobs through multiple systems for job completion
•Respond to all system failures at time of failure and work with support team to
minimize downtime
•Storage allocation and configuration on HP- UNIX environment
•Schedule and submit user jobs using TWS Application
•Recognized for outstanding troubleshooting performance 5 of 8 months
•Respond and notify clients of problem
•Monitor ticketing systems for incoming tickets
•Maintain shift log of notable activities
Education
Degree: Bachelors. Information System Technology, 2004 Durham College, North
Carolina
Certifications
Novell Service and Support
A+ Certification
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