Customer Service Representative

YVON R. TCHAMAKO

*** ********** ** **, ***. ***, ATLANTA, GEORGIA 30324 TEL: 770-***-**** *********@*****.***

OPERATIONS CUSTOMER SERVICE

Performance driven professional experienced in research and analysis, operations, and customer service. Leverages experience and

knowledge and is detail-oriented with proven ability to deliver results.

CORE COMPETENCIES

• • •

Operations Coordination Internal & External Communication Relationship Building

• • •

Team Development / Leadership Customer Service Excellence Sales & Support

• • •

Research & Problem Resolution Quality Assurance Client Retention &

Satisfaction

EDUCATION

Bachelor of Arts in Business Management, May 2016, In Progress, Georgia State University, Atlanta, Georgia

Associate Degree in Business Administration and Management, 2011, Georgia Perimeter College, Dunwoody, GA

Distance Learning and Professional Education, 2008, Georgia Institute of Technology, Atlanta, Georgia

Baccalaureate in Economics, 2006, College Chevreul Douala-Cameroon, Equivalent to the High School Diploma

Received first prize in Economic and Company Organization

SUMMARY

• Successfully maintained daily operations. Held responsibility for balancing end of day reports and submitting accurate

statements.

• Ensured first class service, quality throughout organization, and excellent, courteous customer service.

• Trained personnel and ensured company policies and procedures were followed.

• Successfully resolved customer issues and processed transactions by researching and navigating multiple software programs

and databases.

• Maintained up to date industry knowledge, performed market research, and analyzed trends in retail industry.

• Performed due diligence in research and analysis, reconciling accounts, and resolving issues.

• Performed baggage and passenger screening and provided security.

• Provided ongoing support to customers by explaining products, services, and prices and answered questions.

PROFESSIONAL EXPERIENCE

• Bilingual Customer Service Representative, Whirlpool Canada Customer Center/Cleveland, Tennessee Site 2012 - 2012

Member of the Care Coalition Assembly

• Valet Parking Attendant, Sacks Management Inc., Atlanta, GA 2010 – 2012

• Customer Service Associate, Mansion on Peachtree Hotel Buckhead, Atlanta, GA 2009 - 2009

• Customer Service Representative, Planet Smoothie Underground, Atlanta, GA 2008 - 2008

• Security Officer, SICASS Cameroon Member of the TSA group, Douala, Cameroon 2006 – 2007

SKILLS

Computer Skills: Proficient in Microsoft Word, Excel, PowerPoint

Relevant Coursework:

• Communications • Strategic Account Management • Economics

• Marketing Research • Organizational Leadership • International Business

• Business Ethics • Business Management • Financial Accounting

Spoken and Written Languages: Fluent in English and French

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