Customer Service Representative

To whom this may concern

After many years of working directly with people in a diverse professional setting, I am seeking

to leverage my experience in customer services within in the field of customer services. For this

reason, I was excited to learn of this position as a customer services representative, and would

very much like to be considered as a strong candidate.

Ideally, the position will allow me the opportunity to utilize my experience gained with 3 years’

experience in customer service. In this capacity, I have 2 years’ experience working as a

customer service representative at CDM Corp call center in which placing bets for fantasy sports

players. Additional experience includes working some previous experience in the retail clothing

store Superdome. In this position, I have succeeded with providing outstanding customer with

retail shoppers. I also utilize clerical skills with faxing, being familiar with internet access and

also utilizing Microsoft office programs.

Much of my experience has come from servicing in a call center for customer service support. I

am a father of three and have been out of work for a year or more to take care of my children.

However, giving the opportunity, I am confident my experience and personal disposition will be

an asset to your company.

For your convenience, I have attached my resume for your review. Realizing the limitations of

the written page, I would welcome the opportunity to participate in a personal interview to

answer any of your questions and better present my qualifications. Thank you for your time and

consideration. I look forward to speaking with you soon.

Sincerely,

Eric Williams

826 Spring Ave ~ Saint Charles, MO 63301

Eric T. Williams

826 Spring Ave

St. Charles, MO 63301

Phone: 314-***-****

Email: ******@*****.***

Customer Service Support

Summary of Qualifications

A highly organized and detailed oriented Customer Service Representative with over 8 years’

experience providing thorough and skillful customer service support.

Able to take ownership and manage conflict.

Innovative and self-directed individual with strong communication and interpersonal skills.

Able to grow positive relationships with clients and colleagues at all organization levels.

Dedicated and focused; able to prioritize and complete multiple tasks and follow through to

achieve project goals.

Computer skills include: MS Word, Excel, Power Point, Lotus Notes, Access, Internet, and

many other company databases.

Professional Experience

Professional Experience

Floyds Glass & Window May 2014 636-***-****

Detailing Manager

Responsible for overall operations and profitability of detailing sit

Develops people and fosters a team environment on an on-going basis

Drives business by focusing on the customers experience

Responsible for physical appearance of site, equipment maintenance, and chemical and

supply inventories.

Demonstrated ability to maintain composure and work efficiently in a fast paced environment

while preserving strict confidentiality.

Understands and controls factors that contribute to the overall, short and long term

profitability of the operation.

Responsible for staffing and training for the detailing facility

Fantastic Finish Car Wash January - May 2014 314-***-****

Assistant Manager

Responsible for overall operations and profitability of multiple car wash sites

Develops people and fosters a team environment on an on-going basis

Drives business by focusing on the customers experience

Responsible for physical appearance of site, equipment maintenance, and chemical and

supply inventories.

Demonstrated ability to maintain composure and work efficiently in a fast paced environment

while preserving strict confidentiality.

Understands and controls factors that contribute to the overall, short and long term

profitability of the operation.

Responsible for staffing and training for the car wash facility

Handles scheduling for all car wash personnel

CDM Fantasy Sports 2005-2009 - 314-***-****

Title: CSR-Customer Service Representative

Performed outstanding customer service

Conducted inbound and outbound calls

data entry

Self-Decision making and organized office activities

Demonstrated ability to maintain composure and work efficiently in a fast paced environment

while preserving strict confidentiality.

Assisted clients with complaints

Education/Training

Allied College 2005-2006

Skills Skill Level Experience

Customer Service Expert 5 years

Call Center Service Operations Expert 3 years

Sales Expert 5 years

Data Entry Expert 5 years

Multiline Phone Use Expert 5 Years

Contact this candidate