Customer Service Representative

David Williams

*** ********* ******* *** * Rochester, NY 14612● (585) 203 – 6177 ● *************@*****.***

Enthused, creative, and dedicated working employee with proven leadership skills. Highly organized, effective decision maker and

dedicated to building and maintaining strong connections with internal and external contacts. Able to work on deadlines and multi-task in

order to meet and achieve project goals.

EDUCATION

EDISON TECHNICAL HIGH SCHOOL-HIGH SCHOOL DIPLOMA-Rochester, NY ●September 2008-June 2010

EXPERIENCE

5LINX, CUSTOMER SERVICE REPRESENTATIVE- Henrietta, New York ● July 2013- Present

• Provide exceptional customer service, by connecting with the customer, discovering the problem and recommending solutions.

• Effectively performed troubleshooting task.

• Up sale additional products and services to help maintain customers.

UNITED POSTALSEVERICE, PACKAGE HANDLER- Rochester, New York ● September 2013 -January 2014

• Retrieved and sorted packages to assist with the delivery process.

• Assisted with loading and unloading trucks.

• Managed the conveyor belt to maintain a steady flow of the packages.

SUTHERLAND GLOBAL SERVICE, CASE MANAGER-Pittsford-Victor, New York ● February 2011 – April 2013

• Listen effectively, respond clearly and directly, prepare clear and concise written reports.

• Assisted with training of new hires in the company while implementing the mission statement.

• Worked to enrich the company’s integrity and call center environment.

• Consistently exercised discretion and judgment to analyze, interpret, make deductions and then decide what actions are necessary

based on the varying facts and circumstances of each individual case.

• Worked with supervisory assistance evaluating possible courses of conduct and making decisions where there is no opportunity to

seek supervisory assistance.

RICHARD ANDERSON HOME IMPROVEMENT, CONSTRUCTION WORKER-Rochester, New York ● June 2008-August2010

• Installed Vinyl siding.

• Performed general labor on other duties such as roofing and grounds maintenance.

• Use extensive knowledge and creativity to establish projects, implementing ways to better complete a task.

JEFFERSON AVE SDA CHURCH, VOLUNTEER- Rochester, New York ● January 2008 – June 2014

• Interact with the children’s ministry, teaching biblical messages and self-control.

• Created activities and assignment to establish positive attitudes and teamwork.

• Participated in storytelling and meetings the staff members and gained pertinent knowledge on communicating better with the

children.

• Provided assistance on camping trips.

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PROGRESSIVE NEIGHBORHOOD FEDERAL CREDIT UNION, VOLUNTEER- Rochester, New York ● October 2009 – June 2010

• Received and count working cash at the beginning and end of shift.

• Recorded all transactions promptly, accurately and in compliance with bank procedures.

• Answered inquiries regarding checking and savings accounts and other bank related products.

• Ensured compliance with all internal controls and established policies and procedures.

• Cashed checks and pay out money after verifying that signatures are correct, that written and numerical accounts agree, and that

accounts have sufficient funds.

Skills

• Microsoft Word, Excel, PowerPoint, Publisher,Outlook

• Type 45 WPM

• Communication skills

• Knowledge of community resources

• Effective oral and written communication skills

Qualifications

• Perfect Attendance

• Employee of the Month

Contact this candidate