Customer Service Representative
Resume:
CURRICULUM VITAE
V. Vimala Email:
*************@*****.***
44A, Siddhi Vinayagar Colony, Mobile :
Linganoor, Vadavalli,
Coimbatore - 641014
PROFESSIONAL OBJECTIVE
To work in a challenging environment utilizing my knowledge and logical
thinking to my best in providing solutions in diverse domains and also
where I can improve and upgrade my skills all the time according to the
global market trends and organizational needs.
EDUCATIONAL QUALIFICATIONS
Name of the Institution Year of Percentage of
Name of the Degree Passing marks obtained
S.S.L.C Corporation Girls HSS 2001 60.4%
Oppanakara St,
Coimbatore.
H.S.C Corporation Girls HSS 2003 58.4%
Oppanakara St,
Coimbatore.
BCS Bishop Ambrose College 2006 55%
of Arts & Science
COMPUTER KNOWLEDGE
> D.C.A (Diploma in Computer Application)
> Tally 7.
JOB RESPONSIBILITIES AS A CO ORDINATER IN CPV
> Handling the customer's applications and distubuting the details to the
Field Executives.
> Collecting customer's data's from the field executive's at end of the
day.
> Checking the feedbacks of the application had given by the field
executive.
> Status verification of application.
> Rating of loan eligibility of applicant.
> Attends mainting of staff.
> Reporting the application status to the Management at end of the day.
PROFESSIONAL EXPERIENCE
> Worked as Virtual Relationship Manager (Out bound) in Vodafone Essar
Ltd,Coimbatore from April 2010 to April 2011.
> Worked as CSR in Prepaid (Out Bound) in Vodafone Essar Ltd, Coimbatore
from Sep 2009 to April 2010.
> Jan 2009 to June 2009, Aircel Ltd, Coimbatore - Address Verification Team
(Outbound).
> Worked as Customer Service Representative in Aircel Ltd, Coimbatore, from
Sept 2007 to Jan 2009.
> Worked as a (CPV Co ordinater) in PAMAC FINSERVE PVT LTD.
JOB RESPONSIBILITIES AS An CSR-PREPAID IN VODAFONE
> Handling escalated calls.
> Induction & product training for new recruits.
> Resolving Customers complaints and quires during the call.
> Collecting the feedbacks & suggestion regarding the technical complaints,
best offers.
> Preparing MIS on daily, weekly and monthly bases.
> Maintaining the Attendance Report and reporting it to the Supervisor.
> Migrating the customers to the life time prepaid.
> Suggesting the best bonus cards based on their usages.
JOB RESPONSIBILITIES AS A VRM - POSTPAID IN VODAFONE
> Handling customer queries & complaints, resolving issues regarding mobile
account.
> Coordinating with other departments for resolution of the issues raised.
> Up selling through TAG-ON's the latest products to increase the revenue
of the company.
> Handling all issue related to customer by providing all required data
coordinating with various departments for the same.
> Resolving Platinum & Gold customer's complaints & requests before TAT.
> Migrating the VRP,suspention & cancellation given customers to stay on
postpaid.
> Preparing MIS on daily, weekly and monthly bases and reporting to
Manager.
JOB RESPONSIBILITIES AS A CSR-PREPAID CALL CENTER
> Handling calls and giving feedback to the customers.
> Meeting the call target.
> Induction & product training for new recruits.
> Feedback to the customers on resolution of Technical concern (Technical
team- Prepaid Call center).
> Weekly & monthly feedback calls to the customers regarding the new
products & offer launch.
> Following the KRA's (Key Result Area) and achieving both performance &
Attendance incentives.
JOB RESPONSIBILITIES AS CSR - OUTBOUND PREPAID CALL CENTER
> Motivating team members for better performance.
> Handling escalated calls.
> Daily Concern Report and collecting data for monthly reports.
> Preparation of calls reports for the team.
> Feedback to the customers on the resolution of the problem.
> Induction & product training for new recruits.
> Maintaining the Attendance Report and reporting it to the Supervisor.
KEY ACCOMPLISHMENTS
> Good skill on Ms. Office.
> Have been handling MIS.
> Ability to work under tight deadlines by maintaining accuracy and
thoroughness.
> Good keyboard skills.
EXTRA CURRICULAR ACTIVITIES
> National Service Scheme (NSS) -Volunteer & organized various service
camps during school & college in and around Coimbatore.
> Been as an organizer for various department functions in the college.
PERSONAL PROFILE
Name : V. Vimala
Husband's Name : V. Surya
Date of Birth : 21st Aug 1985
Nationality : Indian
Marital Status : Married
Languages Known : English, Tamil & Malayalam
English, Tamil to Read & Write
DECLARATION
I hereby assure that the above information provided is true to the best of
my knowledge.
Place: Coimbatore.
Date:
Signature,
(V.Vimala)
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