Customer Service Representative
Resume:
Jessica Rodriguez
**** ***** ****** ****** *** Jose CA 95139
**********@*****.***
SKILLS:
Customer Service Quick Learner
Excellent Communication Skillful Computer User
Cash/Credit Transactions Organize and Clean Worker
Problem Solving Attention to Detail
Organizing Merchandise Positive Attitude
MS Word, Excel, and Access Database, High Energy
Spreadsheets
EXPERIENCE
2010 2014 Catered Too You San jose, CA Catering
We as staff work in specific areas in a company to keep it clean, stocked, and keep the customers
happy. provide service for customers and make sure that each experience is as special as possible.
Your job might be to clean up a room, keep food or materials stocked, or make sure that everyone
has drinks and snacks. Prepare the meals and serve them out in a proper manner.
2010 2012 Child Care San Jose, CA PACEAPP
Keeping record of child growth, development and behavior, Preparing play and learning materials,
Supervise children's play with making sure of their safety, Help children with daily routines such as
dressing, toileting, eating and sleeping, Responsible for preparing meals and snacks, Maintains a
very clean environment and safe, Provided guidance on children's behavior and social
development, Responsible for various other duties as assigned.
2009 2010 Integretel Inc. San Jose, CA Customer Service Representative
Answer inbound calls for Inmates Calling Solutions, Assist customer in a courteous manner by
explaining the product offering, quoting rates, opening accounts, and answering general service
questions, maintained data entry records for Refunds for the company, order supplies when stock is
low, enter customer information into Agent Interface and processing payments, reported customer
service related complaints to technical support, resolution back up for technical support,
documenting daily tasks as needed, responsible for some hands on training with new hires, work
well under pressure ( i.e. dealing with unhappy customers)
2008 2009 San Jose Convention Center San Jose, CA Customer Service
Using price scanner to determine pricing of merchandise, Accurate cash balance at the beginning
and end of shift, Great Customer Service, Team Player, Operated cash register, Greet Visitors
2005 2009 Child Care San Jose, CA Simon Says Roofing
Supervise, nurture and care for the infants and toddlers, Carry out planned activities with children,
Attend to each child's nutritional, health, Physical, emotional, Recreational and educational needs,
Listen to children and interact in an appropriate manner, Use age appropriate language,
conversation and behavior at all times, Prepare meals and assist with feeding, Light paper work
EDUCATION
2010 Present De Anza College, Cupertino, CA
2005 2009 General Education, Silver Creek High School San Jose, CA
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