Customer Service Sales

O BJECTIVES

My objective is to maintain a positive and stable work environment in behavioral health and provide

services to individuals, children/youth, families, and groups directly through consultation and collaboration

with discipline.

EDUCATION

Wilberforce University, Xenia, OH [2006 2007]

• Accounting

Mojave High School, Las Vegas, NV [2002 2006]

H.S. Diploma

EXPERIENCE

Advanced Behavioral Care

[B.S.T.] 11/2012 – CURRENT

NPI/Medicaid Number 169*******

Assess an individual child or adult’s needs, limitations, and potential, using observation and other

tools to promote an understanding of child/human development and its relationship to learning and

their behavior.

Time Warner Cable

[C.S.R.] – 05/2012 10/2012

Process customer payments and solve customer problems within company policies and guidelines.

Handle routine customer care calls, solicit sales of new customers, up sell services and provide

benefits and features of our products to existing customers.

HSBC Global

[C.S.R.] – 08/2010 – 12/2011

Required to meet sales goals by effectively communicating with customers to uncover needs and

matching products to meet those needs or referring the customer to the appropriate department for the

service or banking needs necessary.

SITEL

[Workforce Management/C.S.R.] – 11/2007 06/2010

Provide outstanding customer service by helping customers understand their needs, recommend

storage solutions and help them acquire the needed product solutions

R EFR ENCES

AVALIBLE UPON REQUEST

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