Customer Service Representative

Jennifer Bono

Talented, Dependable, Quick Learner.

Raytown, MO

********@*****.*** - 816-***-****

WORK EXPERIENCE

Cashier

Hy-Vee - Lees Summit, MO - May 2013 to March 2014

Responsibilities

• Provided quality, prompt customer service to over 60 customers a day

• Answered questions and addressed concerns of the customers

• Maintained item displays

• Operated cash register, servicing approximately 125 customers a day

Cashier/Customer Service Representative

Hy-Vee - Lee's Summit, MO - October 2008 to January 2010

Provided quality, prompt customer service to over 60 customers a day

• Answered questions and addressed concerns of the customers

• Maintained item displays

• Operated cash register, servicing approximately 125 customers a day

Cashier

Petco - Overland Park, KS - October 2007 to October 2008

Operated cash register, checking out over 100 customers a day

• Stocked merchandise as received

• Assisted customers with locating products and answering questions about products and pet care

Front Desk Receptionist/Facial Specialist

Yampah Spa- Glenwood Spring, CO - January 2007 to August 2007

Developed rapport with customers over the phone and upon their arrival

• Delivered quality facials to customers as needed

• Scheduled approximately 15 appointments over the phone per day

• Utilized computer system with 'Point of Sale' program to complete sales

Bakery Clerk

Costco - Gypsum, CO - September 2006 to January 2007

Utilized a variety of bakery equipment for packaging

• Assisted customers in selection of bakery items

Front Desk Receptionist (Part-time)

Yampah Spa - Glenwood Springs, CO - July 2006 to September 2006

Developed rapport with customers while scheduling appointments and arrival

• Utilized computer system to complete sales

Bakery Clerk

Safeway - Longmont, CO - July 2005 to October 2005

Assisted customers in selection

• Baked good for sale (i.e. breads, cakes, pastries, doughnuts)

• Completed sales of special orders

• Cleaned all equipment using industry standard sanitary procedures

Sales Representative

Go Wireless - Lafayette, CO - May 2005 to July 2005

Activated new phones and complimentary equipment for new and current Verizon Wireless customers on a

daily basis

• Responsible for sale of new contracts

• Utilized Microsoft Excel® program to maintain company information

Sales Associate

Dillard's - Longmont, CO - July 2004 to May 2005

Children's department associate

• Aided customers in the purchase of store merchandise

• Maintained inventory on the sale floor

• Assisted customers with questions and advice on merchandise

Cashier/Customer Service Representative

Walmart - Aurora, CO - October 2003 to July 2004

Operated cash register, checking out 200 customers a day

• Stocked merchandise as received

• Dressed shelves

• Assisted customers with locating products and answering questions about products and pet care

Cashier/Customer Service Representative

Hy-Vee - Lee's Summit, MO - June 2002 to October 2003

Provided quality, prompt customer service to over 60 customers a day

• Answered questions and addressed concerns of the customers

• Maintained item displays for quantity and quality

• Operated cash register, servicing approximately 125 customers a day

EDUCATION

High School Diploma

Lee's Summit High School

2003

Bachelor of Science in Business Management

Western Governors University

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