Machine Operator Quality Assurance

Shawn E. Gillespie

Summary Machine operator very knowledgeable in Pitney Bowes and Bell&Howell insertion machines. Quick learner used to running multiple machines in a fast paced environment. Highlights

Experience with FPS,Flowmaster, Aps, and Gbr (swing arm) machines

Experience

Inserter Operator August 2008 to March 2014 PSC/RevSpring - Oaks, PA

Operation of Pitney Bowes FPS, Flowmaster, and APS insertion machines as needed.

Inserter Operator September 2006 to November 2007 Independence Blue Cross - Philadelphia, PA

Operated Bell&Howell insertion machine for medical billing and claims/benefits for customers with minor trouble shooting involved.

Machine Operator August 1997 to July 2006 Citizens Bank - Philadelphia, PA Lead Machine Operator (2004 to 2006)

Trained new operators and managed employees in the supervisor's absence in addition to machine operation duties.

Machine Operator (1997 to 2004)

Operated statement insertion machine handling residential and commercial accounts.

Education Electrical Engineering Tuskegee University - Tuskegee, AL

Troubleshooting specialist

Minor troubleshooting and daily maintenance of machines.

Met daily production goals for various jobs to meet mail dates.

Quality assurance for each job started and completed.

Sorted the prepared finished mail according to USPS regulations.

Followed the detailed instructions for various jobs and clients.

Recorded daily volume of mail rendered for mail carriers.

Operated Pitney Bowes postage machine for first class mail.

Generated new ideas and reported work production issues during weekly staff meetings.

Monitored and updated management on unresolved problems occurring between shifts.

Provided assistance to staff in processing daily work in addition to machine operation.

Performed minor repairs on Bell & Howell Mailstar DCS machines.

Researched and processed exceptions and signature cards as needed.

Filed and prepared customer statements and checks.

Performed minor troubleshooting of statement insertion machine

Initiative to work independently

Teamwork

5721 Morris Street 406, Philadelphia, PA 19144 Cell: 215-***-**** - ************@***.***

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