Customer Service Administrative Assistant

TONIA BALLOU

****************@***.***

***** *********** *** ********, ** 92301

760-***-****

PROFESSIONAL SKILLS SUMMARY

Administrative & Office Services Professional well respected for ability to take initiative, multi task and

manage projects. Excellent organizational, communication and customer service skills. Attentive to detail,

able to quickly and effectively prioritize to meet deadlines, and an independent thinker. PC Proficient with

Microsoft Office Suite (Word, PowerPoint), and knowledgeable in Excel.

PROFESSIONAL EMPLOYMENT

HOPE HEALTHCARE INC. Adelanto, CA 92301 2008

Medical Assistant

Worked directly with patients, taking vitals and giving injections. Multi tasked between pulling medical

records, scheduling appointments, preparing labs, and assisting doctor with minor procedures. Maintained

confidential patient information and records.

DDS DISCOUNTS Victorville, CA 923**-****-****

Sales Associate

Operated front register, including opening and closing, at busy retail establishment and cleaned store after

hours. Assisted customers with locating merchandise and handled customer complaints. Answered and

routed calls.

CROSSFIRE MARKETING Victorville, CA 92391 2006

Telemarketer

Sold natural gas to consumers on East Coast via Internet and computer generated calls. Maintained records

of sales.

LEGACY POST ACUTE REHABILITATION HOSPITAL San Bernardino, CA 924**-****-****

Receptionist/Administrative Assistant

Received, routed and responded to an average of 170+ incoming calls per day on multi line phone system,

assisted with admissions, assisted with processing payments and recording accounts payable, heavy data

entry, filing, prepared documents and correspondence business letters for Administrator of facility and

Business Office Manager. Responsible for mail distribution of all mail to all departments in facility and

assisted various departments with clerical needs.

ACTIVITIES

A.A. in Healthcare Administration, 2012

University of Phoenix, Phoenix, Arizona

B.A. in Healthcare Administration, expected date of graduation: 2014

University of Phoenix, Phoenix, Arizona

Medical Assistant Certificate, 1994

National Education Center, San Bernardino, CA

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