Customer Service High School

856-***-**** • ***********@*****.***

Shavonna Dozier

511East Gibbsboro Road Apt 3806, Lindenwold, NJ 08021 • 856-***-**** • ***********@*****.***

Shavonna Dozier

Professional Summary

Dedicated Administrative Assistant with 10 years of call center management and customer service experience.

Looking for a position with your company. Expectation is to advance with the growth of the company.

Experience

December 2012- July 2013

Aerotek Staffing Cherry Hill, NJ

Team Supervisor of Services

Fulfillment of employee’s work orders

Transport supplies, within work order, to multiple departments

Data entry responsibility was expected, in order to assure that the work orders were delivered to

numerous departments, and teams

Assured that work orders were completed swiftly and accurately by the end of a business

day and or scheduled deadline

Responsible of picking up, delivery, and proper handling of work orders

March 2009- April 2010

M.R.S Associates Cherry Hill, NJ

Account Manager

Assisted customers over the phone, assuring that the specific data was automatically entered into the

system / program

At times of heavy call volume data was taken and processed, with invoices were matched pertaining to

the receivers and manual checks

Setup a variety of payment methods, achieved monthly budget, in which used to an promotion, Tier

One

Assured that applications were completed swiftly and accurately by the end of a business

day and or scheduled deadline

November 2003- April 2008

Source One Staffing Woodbury Heights, NJ

Data Entry Clerk

Assuring that the specific data was automatically entered into the system / program

Responsible for picking up, delivery and proper processing of customer’s information

Assured that documents were completed swiftly and accurately by the end of business day and or

scheduled deadline

Fulfillment of customer’s orders and employee supplies and customer’s product orders

January 2001- May 2004

A.R. Management Bellmawr, NJ

Account Manager

Multitask with daily and extra assignments, maintained adherence, during heavy call volume utilized

Excel, for the completion of customer’s accounts with periodic lists

Assisted visitors and arranged appointment as well as meetings, also receiving and transferred calls

Office activities, such as opening, sorting, and distributing mail

856-***-**** • ***********@*****.***

Shavonna Dozier

Education

September 1997- June 2000

Delsea Regional High School Franklinville, NJ

High School Diploma Communication and Computers

Gloucester County Technology Sewell, NJ

September 1997- 1999

AutoCAD Computer Aide Drafting / Engineering

References

Yolene Cadas Front Desk Clerk/Clementon, NJ 856-***-****

Tanga Dozier Manager/ Clementon, NJ 856-***-****

Toni Anthonia Home Health Aide/Cinnaminson, NJ (856) 417- 5233

Contact this candidate