communication

GLORIA J MILLER

330-***-**** ***********@*****.***

“Never put off till tomorrow what you can do today”

OBJECTIVES

Seeking an opportunity to use my customer service talents and underwriting experiences in a professional

environment where my excellent communication skills and leadership can be utilized.

SKILLS

Excellent phone skills, great communication skills in person, works effectively when multitasking, very

attentive to detail, diversified abilities, good computer skills, accounting abilities and works diligently to

benefit my employer and be of service to others. Focus is on developing ideas to increase productivity

and accuracy. I have entered several ideas in to the Great Ideas site and our Continuous Improvement

program.

*I created Standardized Narratives for our Underwriting Unit and they were rolled out to the unit as a tool

to help with accuracy and productivity.

* Was Employee of the month for my narrative idea

*Tested Wiki Data base prior to roll out

*Tested Productivity Data base prior to roll out

* Numerous Bravo awards for my customer service

Continuous Improvement Champion

New Employee Mentor- Buddy Program

WORK HISTORY

NATIONWIDE

Titan/Victoria Insurance Co. 22901 Millcreek Blvd., Highland Hills OH 44122 9/2005 present

Underwriter

Verifies eligibility and proper classification of assigned personal lines insurance risks.

Verifies rating information to assure proper premium classification. Various projects- loss ratio, WV projects, uprate

projects, qv 16 states, pendfile all states, no touch, endorsements, excellent phone skills- customer service, EARS and

internet processes.

Authorizes notices of cancellation per established criteria. Processes policy changes and corrections.

Secures additional rating or risk information as needed by contacting agents, managers and policyholders.

Maintains and adheres applicable insurance laws and regulations

Allstate Insurance Co. Hudson, OH 9/2003 9/2005

Underwriter Risk Assistant

- Reconciling new business discrepancies using MVR and Loss History information.

- Decision making including issuing, making administrative changes and rejecting policies.

- Incoming and outgoing correspondences with agents via, email, facsimile, telephone and ability to

prioritize work- ability to prioritize work very detail oriented.

- Recognition Committee Member

- Processing of endorsements including review of proof of prior insurance.

- Obtains and analyzes- information to ensure quality and accuracy of decisions

Substitute Teacher Portage County School District 9/2001 9/2003

- Field Local, Kent City, Rootstown Local, Southeast Local and Waterloo Local Schools.

- Classroom training and instructional training

Telecommunications’ Ameridial Akron, OH 9/2000 8/2003

- Updated business files and corporate directories for numerous projects nationwide.

- Set up national fundraising recruits for the American Cancer Society, March of Dimes, etc.

- Solicited industrial commercial directories for Ameritech and Donn and Brad Street.

Sales Manager Bastian Homes Akron, OH 4/1999 10/1999

- All Sales Communications for custom home builder over the phone and at display center.

- Prepared legal contracts for homes sold.

- Extensive work with Blueprints and Interior Design

COLDWELL BANKER REAL ESTATE – Warren PA 04/ 1988 – 10/1998

-Market residential and commercial property

-Prepare legal contracts for Listings and Property sales

-Direct marketing in community for developing inventory

-Prepare legal contracts for Listings and Property sales-Direct marketing in community for developing

inventory

Escrow Manager- Northwest Savings Bank, Warren, PA 03/1981-03/1986

Manage and pay all taxes and insurance for Mortgage loan accounts

Maintain ratios for risk insurance levels

Monitor insurance needs for loan development on residential properties per loan equity ratio

EDUCATION

Penn State University

Bachelor's Degree, College of Arts and Architecture

1974 – 1978

Alpha Chi Omega, Sigma Pi Daily Collegian Staff Artist and Intramural Sports

CERTIFICATIONS

State of Ohio Substitute Teacher Certificate

Member of the Board of Realtors

Vice President of the Board of Realtors 1996-1997

President of the Board of Realtors 1997-1998

Volunteer Experience & Causes

Top of Form

Bottom of Form

Event chair

American Cancer Society

CHAIR FAIR FOR FUNDRAISING DINNER AND DANCING

Warren General Hospital, Warren, PA

Social Services

REFERENCES

Available upon request.

Contact this candidate