Customer Service Representative

SAMARIA KELLY

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Results-driven with proven ability to establish rapport with clients.Highly enthusiastic customer service professional with 10 years client interface experience.Type 70 wpm.

Core Strengths

Strong organizational skills

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

989 Juniper Circle, Forest Park, GA 30297 C: 404-***-**** ***************@*****.***

Work Experience

Nursing Assistant Canterbury Court Assisting clients with daily activities Document changes in client behavior Ensures client safety Monitor and answer incoming calls Responsible for training employees Received 2 certificates for excellence customer service and appreciation

Information Service Assistant At&T Created new processes for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for excellent service.Cross-trained and provided back-up for other customer service representatives.Managed quality communication, and customer support for each client. Guaranteed positive customer experiences and resolved all customer complaints. Received bonus every month for exceed achievements

Teacher Little Lambs Responsible for organizing children daily curriculum and activities Assisted in feeding,tolietry,and responsible for organizing down time for nap time.Responsible for communicating with parents to ensure child safety and learning development.Assist in organizing new ideas and planning for childrens learning developments. Established long lasting reputable relationships

Salesperson Waffle House

Active listening skills

Seasoned in conflict resolution

Customer service expert

Assisted customers over the phone regarding store operations, product, promotions and orders.

Sharp problem solver

Courteous demeanor

Energetic work attitude

Opening/closing procedures

04/2010 to Current Atlanta, GA

09/2008 to 09/2009 Jackson, MS

02/2007 to 02/2008 Jackson, MS

11/2006 to 02/2008 Jackson, MS

Greet every customer who entered in establishment with a smile. Organized weekly sales reports for the sales success Created new systems for increasing customer service satisfaction. Prevented store losses using awareness, attention to detail and integrity. Developed highly empathetic client relationships.Cross-trained and provided back-up for other customer service representatives Computed accurate sales prices for purchase transactions A Team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Successfully interacted with customers.Guaranteed positive customer experiences and resolved all customer complaints.Compiled weekly monetary reports and records for store managers.Maintained adequate cash supply in cash drawers. Took special orders in person and over the phone.

Educational Background

Diploma: Cosmetology Empire Beauty School Continuing education in Cosmetology and Business Ownership and Operations,Coursework in Business, Marketing and Communications Coursework in Business Administration and Organizational Development,, Professional Training

Diploma: Nursing Covenant Cna School One of the top academic students of class Professional Training and development Obtained CNA Diploma Certified in Cpr and first aid with American Heart Association

2015 Atlanta, GA, USA

2010 Atlanta, GA, USA

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