Customer Service Assistant
Resume:
LaSharn Bowen
New York, NY 10026
**************@*****.***
Objective:
Seeking a position with progressive organization utilizing well-
developed clerical and interpersonal skills.
Brief:
Throughout professional career has gained experience working with
individuals of differing socio-economic and ethnic backgrounds. Have
supervised and led in the team-building process.
Adept in computer skills, meeting deadlines, and working in a fast-
paced office setting. Proven self-starter with the ability to work as a
productive member of a team. Excellent oral, written, and communication
skills; additionally, experienced with multi-line phone systems. Trained
in HIPPA regulations, client confidentiality, and filing security of
consumer information.
Education:
Monroe College, Business Administration,
AA degree completion Dec 2007
New York City, NY
Employment History
Travel Planner
GCS (New York, NY)
2013-Present
Schedule trips for Elderly and Disabled
Greeting clients on the phone
Customer Service Calls
Locate driver when driver is tardy
Sales Associate/Keyholder(Assistant Manager)
GODIVA Chocolatier (New York, NY) 2007-
2009
Assisting customers with all items in the store.
Answering phones for deliveries and special orders
Preparing store for the next business day
a
Responsible for opening and closing the store
Instructor
Harlem Children's Zone (New York, NY) 2002 -
2005
Assisted students (K-12) with school projects and assignments
covering vast subject areas
Lead instructor for computer training
Created lesson plans and assisted with curriculum development
Helped develop after school programming, scheduling, and evaluation
of students and volunteers
Admin Assistant
NY Parks and Recreation Dept (New York, NY) 2000-
2002
Front desk point of contact for park visitors
Resource and referral coordinator
New employee orientation facilitator
Prepared employee work schedules and office calendar
General secretarial duties, e.g. filing, data entry, office
correspondence)
Answered multi-line phone system
Receptionist
East End Workforce Center (New York, NY) 1997-
2000
Maintained personnel files
Received, sorted, and distributed incoming and outgoing
correspondence
Managed data base and maintained filing system
Answered multi-line phone system, routed calls, and forwarded
messages
Participated in the creation, compilation, and distribution
informational literature
General office responsibilities and all other duties as assigned
Community Service:
Volunteer for:
Police Athletic League
Public School 180
-References available upon request-
Contact this candidate