Customer Service Manager

PATRICK JONES

**** ***** ********* ***** *** ***, Houston, Tx 770**-***-*** 5241 *

*****.*********@*****.***

SUMMARY

Maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat; shipping

supply area; complying with procedures, rules, and regulations. Prepares orders by processing requests and

supply orders; pulling materials; packing boxes; placing orders in delivery area. Contributes to team effort by

accomplishing related results as needed. Maintains quality service by following organization standards.

EXPERIENCE

Underground Connection Services, Houston, Texas 01/2012 –

05/2014

Warehouse Supervisor

Supervise the warehouse, shipping, and receiving. (10 Employees) Ensure parts are pulled accurately and in a

timely manner. Create new metrics to track, evaluate, and improve warehouse productivity. Manage order

selection, pick and pack operations. Ensure special project deadlines are met by observing Warehouse

Management System priorities. Coordinate resources and scheduling with other departments to ensure

utilization of personnel to meet or exceed daily customer order downloads. Oversee container unloading and

put away to ensure inventory accuracy. Supervise all pick and inbound and outbound operation.

Manage workflow effectively, ensuring that productivity and quality standards are met or exceeded.

Manage workload activities in the absence of the Warehouse Manager. Provide leadership and direction to all

associates.

Key Objectives:

• Order Fulfillment

• Inventory Control

• Training

• Shipping and Receiving

• Accurate Documentation and Process Improvement

Waukesha-Pearce Industries Inc., Houston, Texas 01/2011-01/2012

Warehouse Associate

Shipping and receiving. Stock parts in designated areas. Fill, pack and ship orders for customers, branches

and service shops. Assist with shipping orders that require special handling. Prepare parts for shipment as

indicated on purchase order. Prepare shipping documents and load trucks. Unload trucks, unpack shipments

and check against packing list. Sort and place materials or items on racks, shelves or in bins according to

predetermined sequence such as size, type, style, and color or product code. File requisitions, work orders or

requests for materials, tools or other stock items and distribute items to shipping or to designated route driver

storage area.

Key Objectives:

• Ensure warehouse is accessible and safe for salespeople and customer traffic.

• Assemble customer orders from stock and place orders on pallets or shelves, or relocate orders to

a holding area or shipping department.

• Mark materials with identifying information using appropriate method. Open bales, crates and

other containers.

• Record amounts of materials or items received or distributed via appropriate computer program.

• Assist in counting of physical inventory.

• Weigh and count items for distribution within plant to ensure conformance to company standards.

• May be assigned facilities maintenance duties as needed.

• Complete requisition forms to order supplies from other departments.

• Prepare parcels for mailing.

• Organize warehouse and work area for orderliness at all times

Green’s Gym, Houston, Texas

Manager / Trainer 03/2008-12/2010

Prepare cash projections for owners or senior management . Use information related to foot traffic and

popularity of hourly classes to improve timetables and cope with fluctuations in demand . Design and

coordinate marketing campaigns for the facility. Design and promote activities that respond to customer

demand. Ensure that members and patrons are receiving outstanding levels of customer service. Oversee daily

activities over a staff of 5 associates

Key Objectives:

• Manage inventory and order supplies and equipment when necessary

• Recruit, hire, train and manage trainers and support personnel

• Oversee the activities of trainers and gym support personnel

• Arrange for maintenance, insurance, repairs and cleaning

Red bull, Houston, Texas 01/2007-

03/2008 Warehouse Associate/Event Representative

Received, stored and distributed goods. Loaded and unloaded shipments. Performed goods receipts and goods

issues. Coordinated material transfers. Prepared receiving reports and other paperwork. Packed and unpacked

orders as and when instructed. As a team member, allow consumers to try red bull and offer a memorable

experience that will drive brand loyalty.

Key Objectives:

• Pick, pack and transport orders in a suitable manner

• Maintain record controls and stock counts

• Stock up merchandise to the sales floor

• Help customers and perform carry-in-out

• Accumulate floor displays and re-sets

• 35% traveling out of state

EDUCATION

Bachelor of Business, Texas Southern University, Houston, Texas

05/2005

PROFESSIONAL DEVELOPMENT

Electrician, Gulf Coast Community Center, Houston, Texas (Not Yet Completed)

06/2014-07/2014

ADDITIONAL CAPABILITIES

Excellent ability to lift up to 75lbs. Exceptional physical dexterity. Good communication skills. Maintain

good client relations. Maintain a professional appearance. Ability to effectively operate stand up electric

forklifts. Ability to effectively operate 4000 to 5000 lb. capacity forklifts.

TECHNICAL SKILLS

Computer Savvy and Office Equipment knowledgeable

Environments: Windows

Microsoft Word

FORKLIFT CERTIFIED

References available upon request

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