Customer Service Representative

Ashley Manuel

Professional, team player, great work ethics

Warren, MI

****************@*****.*** - 313-***-****

To secure position that will utilize my education and work abilities to learn quickly for the success of the

organization.

WORK EXPERIENCE

Verification Specialist

Lajoy Group - Troy, MI - December 2013 to April 2014

Responsibilities

To make out bound phone calls to employer's of previous employee's, Schedule physical abilities test for people

who have applied for employment, run back ground checks for people who are trying to gain employment,

verify employment for each applicant, verify school education.

Accomplishments

Provided world class customer service experience

Skills Used

Typing skills 50 wpm, great telephone edit, professional demeanor.

Customer Service Representative

Scott's Lawn Service - Sterling Heights, MI - March 2013 to July 2013

Responsibilities

To incoming calls in a call center environment, process payments, enter in sales for the sales department,

production, document the customer's account of the reason they are calling, schedule technician visits, and

fulfill any request that the customer may ask to the best of my ability.

Accomplishments

Provided World class Customer Service

Skills Used

Typing 40-60 wpm, telephone etiquette, paper work, close attention to detail and strong knowledge of the

computer software.

Customer Service Representative

Aditya Birla Minacs - Southfield, MI - September 2011 to December 2012

To take incoming calls, makes sales, note customer's account of the reason(s) the customer is calling, take

payments over the phone, help customer reset there apple device, and transfer there calls to the correct

department.

Merchandising

Macy's Department Store - October 2010 to January 2011

Stock the stores clothing; plan and sign set sales; back stock what could not fit out onto the sales floor

Medical Assistant

Bell Well Medical Center - Berkely, MI - April 2010 to July 2010

Externship: Front office and back office work; intake; vital signs; filing; EKG; injections; clean up before and

behind every patient and lobby

Care Giver

Elderly Nursing Home - Detroit, MI - November 2008 to October 2009

In-Home Care Giver: Provided assistance with activities of daily living; maintained a clean room for client and

treated client with respect and dignity.

Cashier

McDonald's Restaurant - Detroit, MI - June 2008 to October 2008

Provided customer service; processed sales transactions; placed orders; stocked condiments and provided

a clean environment.

Cashier

Knudsen's Danish Bakery - Detroit, MI - February 2008 to April 2008

Provided customer service; received cash and credit card transactions; received and filled orders; maintained

a clean bakery

EDUCATION

Certificate of Completion in Clinical Medical Assisting

San Joaquin Valley College - Visalia, CA

October 2009 to June 2011

University of Phoenix - Southfield, MI

February 2008 to March 2009

ADDITIONAL INFORMATION

SKILLS

Medical terminology; vital signs; intake; exam assistance

Injections; venipuncture; immunizations; EKG

Microsoft Word; data entry; filing; appointment scheduling

Customer service; telephone etiquette

QUALIFICATIONS

Maintain a positive attitude

Enjoy learning and meeting new people

Strong work ethic

Work well as a team member

Contact this candidate