Customer Service Manager
Resume:
Ashley M. Cook
Lake Park, FL 33403
******@**.***
OBJECTIVE
I am pursuing a property management position that will utilize my experience while offering
opportunities for professional and personal development in real estate.
Special Experience/Skills
Great interpersonal, communication, customer service and time management skills.
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Able to work effectively multitask in the high traffic-demanding environment.
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I am a self-starter who possesses a strong attention to detail with the ability to work under
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minimal supervision.
Outstanding team leader
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Experience in budget planning and maintenance
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Excellent computer skills as well as fast and accurate typing.
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More than 5 years of property management of 7 single family homes.
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WORK HISTORY
Wash Me of South Florida LLC
Owner, October 2013 – Present
• Go out into the field when needed to detail automobiles, yachts, and airplanes by
compounding and waxing, britework, and bottom painting.
• Build customer relationships
• Responsible for employment and training
• Maintains business inventory and equipment by checking stock to determine inventory
level; anticipating needed supplies; placing and expediting orders; verifying receipt of
goods; scheduling equipment service and repairs.
• Handle all scheduling and satisfy customers requests
• Tend to any delinquent payments
Gardens Health & Wellness
Front Desk, January 2014 – Present
Welcomes and greets patients and visitors, in person or on the phone.
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Filing and retrieving patient records and itemized statements
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Obtains revenue by recording and updating financial information; collecting patient
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charges; controlling credit extended to patients.
Protects patient’s rights by maintaining confidentiality of personal and financial
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information.
Prosperity Animal Clinic, Palm Beach Gardens, FL
Veterinary Assistant & Office Manager, July 2009 – October 2014
Provide treatment and care for patients including vaccinations, phlebotomy, examination,
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bandaging, nail clipping, ear cleaning, etc.
Accurately maintain records by recording treatments and test results on patient charts and
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other medical records.
Admit and release patients in a responsive, courteous and tactful manner while informing
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the volunteers, staff and the public of any pertinent medical information regarding the
animal’s care.
Provide a healthy, safe, clean and pleasant environment for the animals and the public.
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EDUCATION
Currently attending; Florida Atlantic University
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o Expected year to graduate: 2014 - Present
o Major: Biology
University of Massachusetts 2012-2013
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o Major: Biology
o Dean’s List
American Heart Association 2013
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o Basic Life Support/CPR
Critical Concepts 2009
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o Certified Phlebotomist
Ashley M. Cook
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