Customer Service Representative

Desiree Boykins P O Box ***

Bala Cynwyd, PA *****

Phone: 267-***-****

**************@*****.***

EXPERIENCE

Mercy Home Health Care: Springfield, PA

Customer Service Representative (Pool) August 2013 thru Present

• Performed various duties within the Customer Service Department. Assisted Customer Service

Representatives, Medical Records Clerks, Human Resources Department, Document Management

Assistants and Home Health Aid Scheduler.

Private Contractor: Philadelphia PA

Caregiver 2011 thru Present

• Provide daily needs for clients. Planned, organized, documented and implemented daily physical,

mental, and social activities.

Legion Insurance Company (In Liquidation): Philadelphia PA

Claim Analyst 2008 thru 2011

• Evaluate claim exposure and adjusted loss reserves. Developed excellent analytical and critical thinking

techniques and problem solving abilities. Maintained a 500 file caseload with a $100,000.00 authority

level per claim. Responsible for various special projects.

Claim Assistant 2005 thru 2007

• Performed administrative tasks and verified claim information. Prepared claim documentation and reports

for Claim Analyst.

Additional Experience:

Dress Barn, Inc.: Philadelphia, PA

Sales Associate 2006 thru 2008

Monarch Staffing: Springfield, PA

Claim Processor 2004 thru 2005

Insurance Overload: Philadelphia, PA

Provider Relations Specialist 2002 thru 2003

Temporary Claims Professionals: Philadelphia, PA

Claims Adjuster 2001

Manpower: Pasadena, CA

Staffing Specialist 2000 thru 2001

National Research Group, Inc.: Los Angeles, CA

Field Recruiter/Screener 1998 thru 2001

Wausau Insurance Company: Pasadena, CA

Field Claim Adjuster 1995 thru 1998

Senior Loss Information Coordinator 1987-1995

Volunteer Experience

Teacher: Woodbury, NJ 2013 thru Present

• Teach students for a non-profit organization.

Teacher: Pasadena, PA 1988 thru 1998

• Taught students and trained teachers for a non-profit organization.

• Produced and directed theatrical productions.

• Special events organizer and fund raiser.

Education

Pasadena City College: Pasadena, CA Associate Arts Degree – Liberal Arts

Azusa Pacific University: Azusa, CA Studies toward Bachelor of Science Degree –

Business Management

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