Customer Service Manager

MARILYN COSMA

*** **** ******

Bronx, NY *****

347-***-**** ace3y5@r.postjobfree.com

Objective

To effectively seek a challenging and rewarding organization for a

position that incorporates teamwork, customer service, in a growing

environment.

Norwax Associates Inc. Yonkers, NY

Receptionist July 2013 -Current

. Answer multi line phone system route calls to appropriate agents and

legal department

. Accept cash and checks payments for rent

. Prepare lease for new tenants at agents request

. Sort and distribute mail for staff of 15 members

. Maintain and order supplies for office and kitchen

Victoria's Secret Valley Stream, NY

Functional Manager

2010 - 2013

. Build strong teams by recruiting top talent.

. Develop highly successful leaders through effective coaching and

development.

. Create customer intimacy through clear visual merchandising, workforce

management efforts, and exceeding customer's expectations.

Modern Publishing New York, NY

Receptionist 2008 - 2007

. Handle four line phone system with approximately thirty extensions.

Maintain daily records of phone calls for president of company.

. Updates to ACT data base systems as required.

. Respond to all vendors and maintain office calendar. Schedule conf.

meetings and booked car service as needed for members of office.

. Ordered and maintain all conference room supplies.

. Utilize Progression data base system to process credits due to

companies for unwanted merchandise and process orders for Canadian

resell.

. Update ISBN list in micro soft access.

. Assist all office personnel in any capacity.

Kohl's Department Store Fresh Meadows, NY

Loss Prevention Manager 2005 - 2008

. Executed internal investigations and conducted employee interviews for

multiple stores.

. Responsible for recruiting and hiring of Loss Prevention Staff, with

annual sales of $30M.

. Trained and developed associates, supervisors and managers at store

level on all company policies and procedures within the region.

References Available Upon Request

[pic]

Contact this candidate