Customer Service Manager
Resume:
MARILYN COSMA
Bronx, NY *****
347-***-**** ******@***.***
Objective
To effectively seek a challenging and rewarding organization for a
position that incorporates teamwork, customer service, in a growing
environment.
Norwax Associates Inc. Yonkers, NY
Receptionist July 2013 -Current
. Answer multi line phone system route calls to appropriate agents and
legal department
. Accept cash and checks payments for rent
. Prepare lease for new tenants at agents request
. Sort and distribute mail for staff of 15 members
. Maintain and order supplies for office and kitchen
Victoria's Secret Valley Stream, NY
Functional Manager
2010 - 2013
. Build strong teams by recruiting top talent.
. Develop highly successful leaders through effective coaching and
development.
. Create customer intimacy through clear visual merchandising, workforce
management efforts, and exceeding customer's expectations.
Modern Publishing New York, NY
Receptionist 2008 - 2007
. Handle four line phone system with approximately thirty extensions.
Maintain daily records of phone calls for president of company.
. Updates to ACT data base systems as required.
. Respond to all vendors and maintain office calendar. Schedule conf.
meetings and booked car service as needed for members of office.
. Ordered and maintain all conference room supplies.
. Utilize Progression data base system to process credits due to
companies for unwanted merchandise and process orders for Canadian
resell.
. Update ISBN list in micro soft access.
. Assist all office personnel in any capacity.
Kohl's Department Store Fresh Meadows, NY
Loss Prevention Manager 2005 - 2008
. Executed internal investigations and conducted employee interviews for
multiple stores.
. Responsible for recruiting and hiring of Loss Prevention Staff, with
annual sales of $30M.
. Trained and developed associates, supervisors and managers at store
level on all company policies and procedures within the region.
References Available Upon Request
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