Customer Service Human Resources

KENDRA L. WILSON

**** ******* *****, ************, ** 37128

615-***-**** ***********@*****.***

ADMINISTRATIVE SUPPORT

Superior Customer Service ~ Healthcare ~ Social Services ~ Corporate Communication ~ Client Relations

~ Recruiting ~ Human Resources

To obtain a position where there is a strong desire need for growth and advancement. This position should

have many opportunities for an aggressive, dedicated individual with the leadership abilities needed to

advance especially in a people-oriented organization where there is a need to assure broad cooperative

effort through the use of sound planning, strong administration, skills of persuasion to achieve goals.

Professional EXPERIENCE

Center For Excellence, LaVergne, TN (temporary) October 2012 – December 2012

Mental Health Specialist

Responds to crisis in a timely manner, ensuring proper notification and documentation is completed

Performs or assists Consumers in performing daily living skills as needed.

Completes miscellaneous paperwork assignments as required on a daily basis

Ensures that Consumers are properly supervised at all times

Work with individuals and group to promote optimum mental

Counsel clients and patients, individually and in group sessions, to assist in overcoming

dependencies, adjusting to life, and making changes

Plans, organizes and leads structured programs of counseling, work, recreation and social activities

for clients

Monitor and administer clients’ medications

Tower Automotive, Smyrna, TN

June 2004 – August 2009

Human Resources Generalist

Recruiting and employee relations.

Administer employee compensation, training and benefit programs.

Acts as liaison between employee and management to answer questions or concerns regarding

company policies, practices

and regulations.

Process, verify and maintain documentation relating to HR activities such as staffing, training and

performance evaluations.

Antioch High Sschool, Antioch, TN July

2002 – June 2004

Campus Supervisor

Ensure the safety of the campus

Counsels students having

interpersonal matters

Investigate complaints; confer

with students and employees to assist with daily matters

Daily mediation with students

Kelly Staffing Agency, Nashville, TN July 2000 – August 2001

Staffing Recruiter

Responsible for hiring substitude teachers for University School

Conducts interviews and screening for portential employees

Provides ongoing counseling, career support and coaching

Maintenance of all personnel files and correspondence

Set up testing for prospective employees

Ready Staffing, Nashville, TN November 1999 – July 2000

Staffing Recruiter

Work with hiring managers onrecruiting planning meetings

Lead the creation of a recruiting and interviewing plan for each open position

Efficiently and effectively fill open positions.

Conduct regular follow-up with managers to determine the effectiveness of recruiting plans

Develop a pool of qualified candidates in advance of need

Research and recommend new sources for active and passive candidate recruiting

Build networks to find qualified passive candidates

education

Middle Tennessee State University, Murfreesboro, TN

Bachelor of Science, May 2013

Contact this candidate