Customer Service Representative

Lamar F. Morrow

**** ******* ****, *** *, Charlotte, NC 28216

Phone: 704-***-**** ***********@*****.***

Customer Service Representative

Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems...

To obtain a position that will complement my flexibility, dependability, and positivity

as well as work experience for my quest of a successful career and occupation

Experience

Wells Fargo, Charlotte, NC

Machine Operator 1, 1/2013 to 2/2014

Responsible for setting up, operating machinery and material handling equipment in a

manufacturing environment

Repetitive heavy lifting of packages and bags of mail to ensure on time delivery to

customers

Responsible for the placement of proper postage rates for letters and parcel packages

Responsible for inspecting work for conformance with procedures and orders

NACA, Charlotte, NC

Home Save Counselor, 5/2012 to 11/2012

Respond to telephone inquiries, providing quality service to customers and associates

inquiring about the status of home mortgage modifications

Listen attentively to caller needs to ensure a positive customer experience

Answer incoming phone calls from customers who need counseling sessions on ways to

save money to qualify for home loan programs

3 Generations of Perfection, Charlotte, NC

Customer Service Representative, 8/2008 to 4/2012

Answered incoming phone calls from customers needing to place orders while providing

superior customer service

Recommended solutions within customer budgets and proactively followed up with all

leads

Completed administrative duties including website updates, calling customers for follow

up information, as well as customer surveys

United States Postal Service, Charlotte, NC

Mail Processing Clerk, 7/2005 to 4/2007

Monitored mail processing machines by loading machine with mail and inputting

computer software programs to ensure vital deadlines were met for next day delivery to

customers

Responsible for quality control of all mail that was to be dispatched for same day

delivery

Dispensed parcels from national and international regions to be processed accurately for

customer delivery

Wachovia, Charlotte, NC

Online Access Representative, 5/2002 to 6/2003

Assisted customers calling into the call center that had technical issues pertaining to

residential and commercial online banking pill pay system

Supported customers by making outbound calls to answer questions and concerns about

any bill payment issues

Maintained a high level of customer service when working with irate customers who may

have had issues with banking software

Multi-tasked by toggling between numerous computer screens for research and

resolutions to maintain a professional level of customer service

United States Air Force, Omaha, NE

Flight Operations, 2/1996 to 2/2001

Monitored aircraft in-flight to ensure proper flight assignments were completed

Coordinated movement of aircrafts with Federal Aviation Administration and other

appropriate government agencies

Inspected runway and airport lighting facilities multiple times daily to ensure proper

adherence to FAA regulations for flight safety

Responsible for the safety of all aircraft after flying was completed

Education

Keesler AFB Technical School, Biloxi, MS

Airfield Management Certificate, 10/1996

West Charlotte High School, Charlotte, NC

Diploma, 6/1995

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