Customer Service Supervisor

WINSOR BULLOCK JR.

*** ******* ***** ****, ** ***13

Cell Phone: 843-***-****/843-***-**** . E-mail: *************@*****.***

PROFESSIONAL SUMMARY

Mail Manager- Mail Finance Clerk- Staff Trainer -

Inspection Auditor - Postal Site Lead Supervisor - Cope

Motivated, organized professional with a great attitude and work ethic.

Team player and subject matter expert with vast experience as a Mail Clerk.

Responsible for receiving mail from US Postal System maintaining security

and accountability of all mail and delivery of all mail to addressees.

Safety conscious and thorough with any task given with excellent

communication skills both oral and written. Successfully achieved nothing

less than excellent on all audits/postal inspections. Managed and

supervised personnel in post offices, aircraft carriers, warehouses and

APO/FPO. Supervised up to 20 personnel

pOSTAL CLERK supervisor/cope

United States Navy

December 1989 - December 2009

. Finance Mail Clerk- USS Sierra

. Official Mail Clerk - Groton (Naval Submarine Base)

. Mail/Redirect Clerk - Guantanamo Bay Cuba (Joint Task Force)

. Night Supervisor (Mail Flight Deck Crew) - USS Enterprise

. Finance Postal Clerk (Satellite location Kamiseya) Independent - NAS

Atsugi Japan

. Independent Duty Postal Finance Clerk(Coordinated decommissioning) -

USS Thorn

. Independent Duty Postal Finance Clerk - USS Ashland

. Official Mail Clerk - FISC Norfolk/Naval Base Norfolk Fleet Post

Office

. Postal Supervisor/Finance Clerk/COPE - USS Theodore Roosevelt

. Independent Duty Mail Clerk ( Supply/Postal) - Naval Nuclear Power

Training Command

POSTAL SITE LEAD SUPERVISOR

APO Afghanistan

September 2011- September 2012

. FOB Shank- Mail Clerk, Redirect Clerk, Customer Service/Mail Call

Clerk, LMTV driver

. FOB Airborne - Site Lead, Supply Clerk, Mail Orderly Trainer, QA/QC

PROFESSIONAL EXPERIENCE

. Performed parcel inspections for un-mailable items, repacking, taping

and labeling parcel for mailing

. Pick up and deliver daily USPS mail/supplies as well as processing

vendors like UPS and FEDEX

. Work finance customer service window selling stamps, envelopes, money

orders, collecting postage and accountable mail services

. Maintain a postal directory performing forwarding, misdirected,

insufficient address, change of address and return to

. sender methods using CAMALS

. Tracks and maintains information to ensure all daily/weekly/monthly

admin reports, AMPS are done

. Interacts with the military, postal managers, site leads, supervisors

and other postal agencies in meetings in person or conference calls in

a professional matter

. Load/unload mail trucks and tri walls for dispatch

. Trained, operated and supervised Integrated Retail Terminal (IRT),

Pitney Bowes systems and PTS Scanner

. Worked in extreme climate conditions in middle east region with long

working hours

. Provide assistance support, direction and information to employees and

logistical support services, Air/Land

. Operation of motor vehicles including LMTV, Forklift and Bobcat

. Ability to adjust to change, work pressures, problem solving and stress

management

. Daily lifting of 70 plus pounds, stooping, twisting, climbing,

prolonged standing and sitting

Special accountability and security for registered mail

. Provide guidance to all employees with proper mail preparation with

inspecting, packaging and labeling

. Prepare PS 3849/PS 3883 and sign in/outgoing for accountable mail

. Ensures company safety policies are enforced to include unsafe acts

general safety and equipment safety hazards

. Collect and process mail from collection boxes

. Keep functional house keeping and cleanliness with well stocked and

organized packaging boxes, priority labels and accountable stickers.

. Follows directives, regulations and policies in accordance with DOD,

USPS, MPSA, POD and other agencies

. Prepared and conducted Audits for postal clerks and properly documented

the results of each audit

. Excellent Oral and written communication skills

. Performed shelf life inspections of parcels as well as letter mail to

be delivered in a timely matter

. Ability to work independently, as a small group or work team with

diverse backgrounds

. Monitor and secure office/building restricted area of unauthorized

personnel

. Use postal custom forms when needed

. Designate/undesignated mail orderlies and hold DD 285 card training for

incoming unit mail clerks and keep files current including security

statements

. Inspect mail staging areas and keep organized, coordinate schedules for

mail pickup

. Experience in mediation and conflict resolution

. Accept claims and inquiries and process them in a timely manner

. Supervise employees with the receipt, sorting, processing and

distribution of incoming/outgoing mail

. Frequent announced/unannounced inspections/audits proven record

. Manages dispatch schedules and monitors mail volumes to all

destinations

. Inspect containers and mail bags for any loose items

. Custodian of Postal Effects (COPE) training

. Put in requisition for supply/postal orders and keep office well

stocked

PROFESSIONAL DEVELOPMENT

. Postal Clerk Training/NOB Norfolk

. USPS NCED Executive Business Management Certification

. Safety Representative

. QA/QC Representative

. Forklift/Bobcat Certified, Pallet Jack

. 10 ton Truck/Bus driver, CDL A Permit

. Hazardous Material Representative

Computer Literate with Proficiencies In:

Word . PowerPoint . Excel . Outlook. Internet Applications

IRT, Pitney Bowes, Scanners, Printers/Fax, Computer

Department of Defense Active (Secret) Clearance

Contact this candidate