Customer Service Representative
Resume:
Jared Courtland Frost-Dixon
***** *. **** **. # **** Phoenix, AZ 85044
***********@*****.***
SUMMARY
To obtain a position where I can maximize my skills, increase my knowledge in the workplace and enable me
to contribute to a positive organization. A self-managed quality oriented customer service representative with
proven performance in both inbound and outbound customer support.
PROFESSIONAL EXPERIENCE
Walmart Store Tucson, AZ
August, 2012 ~ December, 2013
Stocker/Cashier
• Loading and unloading shipments, organizing backroom spaces, constructing displays, and stocking
shelves.
• Operate checkout queues at store front ends. Job duties include completing sales transactions,
applying discounts an scanning coupons, answering questions pertaining to products and services
and price-checking items as needed.
Finish Line Shoe Store Tucson, AZ
June, 2010 ~ July, 2012
Sales Associate
• Sales associate involve a great deal of interaction with customers.
• Finish Line sales representatives primarily work sales floors and answer questions about products,
merchandise, and services.
• Sales workers with Finish Line may also operate cash registers and organize product displays.
Opinion Research Corp.
A ugust 2008 ~ May 2010
Market Researcher
Full-service market research Company specializing in opinion
surveys and polls.
Complete focus group services for a wide range of clients who
need high quality data collection and analysis.
Infonxx, Tucson, AZ
June, 2004 ~ April, 2007
Customer Service Representative
Data entry and ability to navigate through many applications and
search engines to provide accurate and complete customer
satisfaction.
Manage high volume inbound and outbound customer calls.
Receive escalated customer calls and reconcile customer
complaints.
Problem-solve and interpret account inquiries to satisfy customer
requests within company guidelines.
• Review customer correspondence on a daily basis and respond via mail or email within a timely
manner.
EDUCATION
Plainfield High School Plainfield, NJ
High School Diploma ~ 2003
Contact this candidate