Customer Service Manager

Michael Anthony Ellini

*** ********* **. *******, ** 77018 832-***-****

Objective

To obtain a position that will enable me to use my strong

organizational skills, professional background, and ability to

work well with people.

Qualification Summary

Administrative personnel with professional experience

working in a fast paced environment demanding strong

organizational, technical, and personal skills. Highly

trustworthy, ethical, and discreet. Committed to superior

customer service. Confident and poised in interactions with

individuals at all levels. Detail oriented and resourceful in

completing projects, able to multitask effectively.

Experience

LifeSpa & Salon 2009 - Present

Houston, Tx Master Stylist

Established a loyal, affluent clientele. Gain clients trust by

giving genuine hospitality and exceptional service.

Consistently surpass monthly revenue goals.

Organize training and educate new stylist’s in the industry.

The Kroger Co. 2003 - 2009

Houston, Tx Customer Service Manager

Manage and Supervise cashiers and lead the Customer

Service Department to ensure outstanding customer service.

Left the company as Lead Bookkeeper for 4 years; handle

Store’s accounting, reconciling, paperwork and sales. Provide

daily finance reports to store management. Duties also

included scheduling and payroll.

Education

Houston Community College 2008-2009

Houston, TX. Business

Paul Mitchell the School 2006-2008

Houston, TX. Cosmetology

Cypress Falls High School 2001-2005

Houston, TX. Business

Skills include proficiency in Kronos system, money handling,

check encoding, Microsoft Word and Excel.

References

Shanell White 281-***-**** – Kroger Bookkeeper

Javier Pena 713-***-**** – Kroger Manager

Melissa Triana 832-***-**** – Lifespa Manager

Contact this candidate