Customer Service Representative

ISADORE Wilfred

***** ******** ****** ***** *** *01 Houston, Texas 77073 832-***-**** **********@*****.***

Education

Houston Community College Graduation June 2015

Houston, Texas

• Major: Information Technology

• Nimitz High School Graduated

June 2009

• Houston, Texas

Skills & Abilities

• More than 3 years’ successful experience in customer service and

support with recognized strengths in account maintenance, problem-

solving and trouble-shooting.

• Self-motivated

Accustomed to working without supervision, reaching company

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goals and deadlines.

Flexible and versatile – able to maintain under pressure.

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• Bilingual

• Ability to grasp new ideas quickly.

1. Possess solid computer skills.

2. Excellent working knowledge using most computer systems;

Microsoft Excel, PowerPoint, Microsoft Word.

Experience

Warehouse Associate 2013 to 2014

Cardinal Health

• Pull Orders and prepared packages for shipment.

• Transport packages and crates throughout warehouse using

forklift.

• General warehouse duties including shipping and receiving.

• Forklift Certified.

• Reach-Truck certified

Customer Service Representative 2011 to 2013

Asurion Wireless Insurance

• Monitored incoming customer claims for fraudulent activity, system

errors and program abuse.

• Assisted customers filing their phone replacement claims.

• Verified police reports pertaining to customers lost or stolen wireless

devices.

Meter Reader

Center Point Energy 2010-2011

Working in all weather conditions reading residential gas and electric

meters for usage.

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