Customer Service Sales
Resume:
Stacy Echavarria
Bronx, NY 10452
E: ***********.*******@*********.***
Work Experience
Centerlight Healthcare -New York, NY -June 2013 to May 2014
Authorization Specialist
● Answer calls from physician offices, hospitals, and patients using exemplary customer service skills
● Accurately enter required information (non-clinical and structured clinical data) into computer database
● Review structured clinical data matching it against specified medical terms and diagnoses or procedure codes (without the need for interpretation) and follow established procedures for authorizing request or referring request for further review
● Schedule and confirm future appointment for clients
● Refer callers to benefit departments of correct claims administrator when requesting benefit information
● Print and send form letters regarding referrals, appointment, and medical records to the primary doctor
● Maintain patient confidentiality as defined by state, federal and company regulations
● Establish effective rapport with other employees, professional support service staff, customers, clients, patients, families, and physicians
● Actively support departmental and corporate strategic plans and ensure successful implementation
● Maintain cooperative working relationships with all departments and providers
● Create, file, and organize patient records in the Uniform Assessment System of New York
Private Day Care -New York, New York -February 2013 to May 2013
Assistant Child Care
● Assist teachers with the children ages 3 to 4
● Prepare and feed breakfast, lunch, and dinner
● Assist in aiding children to the restroom
● Assist in daily activities
● Play games that enhanced a learning environment
● Maintain pleasant environment that encourages positive behavior
● Assist teacher in planning future lesson plan
Private Day Care -New York, NY -May 2012 to May 2013
Babysitter
Concourse House Shelter- Bronx, New York, NY -May 2012 to May 2013
Babysitter
Private Day Care -New York, NY -May 2012 to September 2012
● Prepare and feed breakfast, lunch, and dinner
● Assist in aiding children to the restroom
● Assist in daily activities
● Play games that enhanced a learning environment
● Maintain pleasant environment that encourages positive behavior
Costco Wholesale Corporation -New York, NY -October 2009 to October 2010
Cashier
● Handle all cash and credit card transactions
● Balance cash draw at close of shift
● Manage high volume sales
● Cleaning duties
● Maintain supply inventory
● Responsible for stocking product on the floor
● Responsible for providing exceptional customer experience through friendly,
● knowledgeable assistance
● Assist supervisor with minimal booking for accounting inquiries
● Prepare food for sale and sample platters
Education
Manhattan College -Riverdale, NY 2014 -Currently Attending
● Master's Degree in School Counseling
Manhattan College -Riverdale, NY 2009 to 2013
● Bachelor's Degree in Psychology with a Minor in Sociology
Skills
● Great customer service, managed large amounts of money with cash registers, fluency in both written and conversational Spanish and English, proficient in Microsoft Office Programs, strong communication skills and writing abilities, efficient and can work under pressure, and experience with PASW Statistics Data Program.
Additional Information
References given upon request
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