Customer Service Technical Support

S ALMAN SIDDIQUI

**********@*****.***

Phone: (**2) 652 – 4776

OBJECTIVE

To be given professional responsibilities as an IT Technician, be given practical use to my creative abilities and to

leverage my knowledge & expertise in Information Technology, Web Development and Team Management to work in

a creative team environment.

EMPLOYMENT HISTORY

NOV. 2012- ASPEN TECHNOLOGY – IT TECHNICIAN

Technical support, Customer Service

MAY. 2014

• Configure and implement Group Policy Objects in AD.

• Hardware Purchasing and resale.

• Network Design and implementation.

• In the area of hardware and troubleshooting, I installed and configured Network adapter cards, CD-ROM,

Tape drives, modems, hard drives, floppy drives, monitors, printers, and removable drives, desktop and

laptop computers.

• W orking knowledge of NT, Windows 9x, 2000, XP, vista, 7 and 8 OS, significant experience

troubleshooting system and software problems.

DEC. 2009- ETC FILMS INC. – IT TECHNICIAN

Technical support

OCT. 2012

• Supervising and delegation of work, projects and daily tasks to team of Systems Administrators.

• Troubleshooting MS Office 97/2003/2007/2010 suite, Internet Explorer, Adobe and other Third Party

applications.

• Rollout and troubleshooting effort of Dell/IBM laptops and Compaq Deskpro/EVO and Dell Desktops.

• Installation, configuration and troubleshooting of Blackberry phone/pagers, Palm Pilot, and other PDAs.

• Responsible for account creation for new hires/Account Lock Outs/Account disabled for termed users.

• Exchange account creation using Exchange utility. Liaison between users/Exchange group for email issues.

• Administering network shares to files/folders by assigning user permissions in User Manager/WebAdmin.

• Installation and configuration of network printers, local alone printers.

• Maintained network security policy, addressed server security issues and applied appropriate security

patches and upgrades.

• Assigned project clean ups of global groups and domain users from servers.

M AR. 2005- CANNON COMMERCIAL INC. – NETWORK ADMINISTRATOR ASSISTANT/WEB DEVELOPER

Technical support, Customer Service, Web design.

OCT. 2008

• Designed, built and implemented large scale websites using HTML, JavaScript, CSS, Flash and DHTML.

• W orked with 2003 Active Directory.

• Configure and implement Group Policy Objects in AD.

• Administration of Exchange 2003

• Extensive wiring experience. Wired multiple offices.

• Hardware Purchasing.

• Experience in managing a Technology Services Firm with multiple clients spread through multiple states.

FEB .2005- TRIYAR COMPAINIES, LLC & YARI FILM GROUP, LLC. - NETWORK ADMINISTRATOR ASSISTANT

MAR.2007

HELP DESK:

• Experience in end-user support within a high volume time support sensitive

environment, phone etiquette and addressing a wide array of technical issues . Day-to-day support of the

end user community.

• Provide support for all users experiencing problems with desktop hardware, software and other computer

related technology issues and inquiries.

• Responsible for handling problem recognition, research, isolation, resolution and follow-up for routine user

problems.

M ANAGERIAL RESPONSIBLITIES:

• Responsible for implementing preventive maintenance strategy to ensure 100% uptime.

• Managing IT personnel, helpdesk, consultants and web development projects.

• Responsible for maintaining IT inventory, tracking all IT purchases and dealing with accounting department

to keep the vendor accounts up to date.

TECHNICAL RESPONSIBILITIES:

• Maintained the availability of the WAN and LAN resources in a multi-domain Microsoft 2003 Server Active

Directory environment.

• Maintaining and expanding the current IT infrastructure of 4 servers and 80+ workstations.

• Familiar with VPN, RPC, and terminal services technology to deploy WAN infrastructure for remote offices

nationwide. Ability to pin point bottle necks and problems in IT infrastructure and respond to them in timely

manner.

• MS Exchange 2003 Enterprise, offline defrag, database maintenance, recovery storage group, public folder

management. Mailbox size management, archiving, backup and recovery.

• MS Server 2003, domain controller, DHCP, DNS, Active Directory and network security.

• Symantec Anti-Virus Protection, Exchange Mail Security, Symantec Workstation Client and Premium Spam

protection.

• VERITAS Backup Exec Software, DLT and LTO tape drives. Familiar with shadow backup/restore, file level

backup/restore, Exchange Storage group backup/restore and brick-level backup/restore.

• W atchguard firewall operation and the ability to track down heavy bandwidth usage or suspicious activities.

• Maintain Security and Distribution Groups and be able to manage file system security, network drives, and

login scripts.

• Troubleshooting different Handheld (i.e.: Iphone, Blackberry, Treo, and Sidekicks) technology for email,

contacts and calendar delivery.

• RAID technologies, management, recovery and HD diagnostics for preventive maintenance.

• Network switches, printers, scanners and copiers.

• Excellent troubleshooting skills, ability to provide phone support and helping users on remote desktops.

• Managing and prioritizing help desk calls and responding to them in a timely manner.

TECHNICAL SKILLS

• Dell certified(Repairs laptops and desktops)

• MS Office 2010/2003/XP/2000/97, Access 2003/XP/2000/97, Outlook 2003/XP/2000/98

• TCP/IP Ethernet Networking, DHCP and static IP addressing, Wireless Networking

• Symantec Antivirus Corporate Edition and McAfee VirusScan Enterprise

• Mozilla (FireFox), Netscape Communicator, Opera web browsers, FTP, Google Chrome

• CITRIX and VPN based mobile/remote computing solutions, PCAnywhere

• Help Desk / end-user LAN/Hardware/Software support

• System Documentation, Inventory and policy creation

• Internet/Intranet development/administration, HTML, Flash and JavaScript

• LAN hardware/software administration, design, installation and configuration

• MS Windows 2003/2000/NT4 Server, Exchange Server, Active Directory

• MS Windows 8/7/vista/XP/2000/NT/9X desktop/workstation operating systems

• Backup Exec network backup software

WEB-BASED PROJECTS

C ARBON REPROGRAPHICS – PRINTING SHOP

HTTP://WWW.CARBONREPRO.COM

OPENGATE CAPITAL

A PRIVATE BUYOUT FIRM FOCUSED ON PRINCIPAL INVESTING IN HIGH-GROWTH/CHANGE-INTENSIVE BUSINESSES.

HTTP://WWW.OPENGATECAPITAL.COM

C ANNON COMMERCIAL INC. – REAL ESTATE

HTTP://WWW.CANNONMGT.COM

P ARNICO, LLC. – FASHION AND STYLE

HTTP://WWW. PARNICO.COM /

TECHNOLOGIES USED: HTML, FLASH ACTIONSCRIPT,

JAVASCRIPT AND CSS.

TRIYAR COMPANIES, LLC. – REAL ESTATE

HTTP://WWW.TRIYAR.COM/

TECHNOLOGIES USED: HTML, FLASH

ACTIONSCRIPT, JAVASCRIPT AND CSS.

Prime Communications - Premium Cingular Wireless Agent in TX.

HTTP://WWW.PRIMECOMMS.COM

TECHNOLOGIES USED: HTML, FLASH, CSS, JAVASCRIPT.

ASP.

EDUCATION

SEP. 1996 - ASSOCIATES - LEE COLLEGE, BAYTOWN

Completed 2 years of study.

APR. 1998

References available upon request. Thank you for your consideration.

Contact this candidate