Desktop Network Administrator

J AMES BREWER, Technical Professional

** *. ********* ***. #***, Glendale Heights, IL 60139 Phone: 630-***-****

E mail: **********@*******.***

OBJECTIVE

As an IT professional of 11 years, I am seeking a position that will leverage my past experience in desktop

support, network administration, server configuration and problem resolution as well as expand into new

areas and disciplines that will bring value to the organization.

E D U C AT I O N & C O M P U T E R E X P E R T I S E

DeVry University – JUN 2005

BACHELOR of SCIENCE in Technical Management with Emphasis on Telecommunications – 3.06

G.P.A

Elgin Community College, Elgin, IL, 1995 to 2000

ASSOCIATE of ARTS DEGREE General Studies

Technical Skills –

Systems: Windows 95/98/2000/XP/Win 7, Windows server 2003/2008, MAC OS X

Hardware: Dell PowerEdge servers, IBM TS3100 tape library, Laptops and Workstations (Dell, HP, Acer),

RAID, Cisco 4402 wireless controller, Cisco AIR AP1232/AP1242 access points, Blackberry,

iphone, cell phone, Cisco 800 series routers, Psion Teklogix scanners

Software: Symantec Ghost, Microsoft Office 2003/2007/2010, Outlook 2003/2007/2010, TopDesk, Cisco

VPN, Remote desktop connections (RDP, TightVNC, Footprints remote desktop support),

SolarWinds network performance monitoring software, SolarWinds engineer toolset, Active

Directory, WSUS, Symantec Backup Exec 11d/2012, Symantec Endpoint Protection manager

12.x, Symantec Ghost, Virtual PC, Server 2008 Hyper V, VMWare Player

Networking: DHCP, TCP/IP, DNS, laptop wireless setup, Dell iDRAC

PROFESSIONAL EXPERIENCE

Lia Sophia, Roselle, IL, 2008 to Present

Desktop Network Administrator

Provided support for system wide data processing and networking in both a corporate HQ

and warehouse environment.

Worked as lead between internal groups and vendors on VLAN project to increase uptime of

conveyor system from 85% to 99%.

Provided desktop support for internal end users as well as remote field sales managers.

Implement PC installs for new users in a 400+ users in a Microsoft 2003 active directory

environment.

Provided Microsoft 2003/2008 server installations, configurations and support including RAID

1 & 5.

Configure, maintain & repair HP, Intermec and Zebra networked printers.

Collaborated with internal groups and vendors to troubleshoot WCS, A Frame, Pick To Light,

PLC & SLC problems.

Configured Cisco 800 routers with EZVPN for remote access users.

Provided wireless administration for end users and vendors utilizing Cisco 4402 wireless

controller authenticating to an IAS server.

Maintain server backup and tape rotations utilizing Symantec Backup Exec 11d & 2012.

Administered corporate anti virus with Symantec Endpoint Protection version 12.

Performed installations and troubleshooting of Symantec Endpoint encryption for laptop

users.

Coordinate software upgrades and patching with vendors and internal management including

being the lead on a WSUS and anti virus server migration.

Research, analyze and implement hardware/software solutions as assigned as well as submit

findings up to and including the VP of the distribution center encompassing justification of

upgrades/replacements and cost analysis.

Provided 24/7 on call support as scheduled.

McKesson Corporation, Elgin, IL, 2000 to 2008

Technical Support / Development

Provided new server configuration and installation.

Provided PC installation with Operating system and software applications.

Scrupulously monitored Production system and examined application errors and deficiencies

to strive for and maintain optimum system functioning and stability.

QA’d client’s reports from health insurance carriers for reports scripting/mapping team.

Provided technical documentation for end users.

Delivered Programming Support by working on communication scripts with Procomm Plus,

and used FoxPro and SQL for queries.

Develop clients’ reports according to specifications with DataJunction and VBA scripting.

Provided support for the webmaster by debugging issues brought up by end users using

Visual Studio 2005(ASP.NET, VB.NET)

U.S. Army / Army Reserves, Rosemont, IL, 1991 to 2004

Medic 91B / Military Police 95B

Applied expertise from EMT training and solid interpersonal skills to deliver emergency

medical support.

Organized and maintained medical records for 100+ personnel, and provided force protection

of life and property on various military installations.

Conduct vehicle searches using bomb detection equipment with an imperative commitment to

safety.

Demonstrated exceptional law enforcement expertise in supervising activities at Ft. Hood,

Texas during operation Enduring Freedom.

Provided Security and Protection for Coalition forces and Prisoners of War in Iraq from April

to December, 2003.

BCT (Business Cards Tomorrow), Addison, IL, 1997 to 2000

Billing & Typesetting

• Facilitated billing, and used Photoshop and Page Maker to set customers business cards, letterheads and

envelopes.

• Exercised exceptional attention to detail to ensure quality and accuracy of work.

Osco Drug, Streamwood, IL, 1990 to 1997

Department Lead

Applied strong forecasting skills to anticipate future sales and ordered products with a

constant eye on optimum cost and inventory control.

Exercised outstanding vendor relations in receiving shipments and verifying order accuracy.

Demonstrated excellent leadership talents and supervisory skills to train new stock clerks.

References

Contact details available upon request

Nikoleta Atanasova – PC/LAN tech at Lia Sophia

Greg Grunewald – PC/LAN tech at Lia Sophia

Matt Metoyer – Manager, Network & Compliance at Lia Sophia

John Smith – Project Manager at QC Software

Contact this candidate