Customer Service High School

Location:

Posted:

July 24, 2014

Karen R. Williams

******@*****.***

Summary

"A business professional with 20 years experience in Customer Service experience; with

exceptional skills in the following areas: *Customer Service *Organization *Oral and Written

Communication *Critical Thinking *Relationship Building * Analysis and Problem Solving"

Work Experience

Centralized Showing Service, Charlotte, NC March, 2012-November, 2013

Supervisor

• Ensured total customer satisfaction by providing accurate and creative solutions to customers real

estate issues and problems in a call center environment.

• Provided second level problem resolution to customer.

• Responded, researched and resolved questions received via telephone or customer letter.

• Monitored calls, Coached and provided feedback.

• Enrolled new listing Agents.

• Facilitated training workshops for customer service representatives.

Kelly Temporary Service November, 2010-November,

2011

Lockbox Processor

• Worked in production environment encoding checks.

• Processed large volume of checks with a fast pace deadline driven environment.

• 7780 machine

Wachovia Bank January, 1997-September, 2009

Corporate Account Manager

• Provided exceptional customer service and all service support for Domestic Treasury, Corporate

Investment Banking and select Wholesale Banking clients in a call center environment.

• Respond and researched customer issues to determine errors and provide appropriate solutions.

• Resolved customer issues through advanced knowledge of products and delivery systems.

• Proactively resolved customer issues through advanced knowledge of products and delivery

systems.

• Monitored and identified operational risk exposed within the customer portfolio.

• Identify customers’ needs and recommended products to optimize revenue potential.

Education

West Charlotte Senior High School, Charlotte, NC