Customer Service Technician
Resume:
JERMAINE A. RODNEY
** *********** **., ********, ** L6T 3A4 • 647-***-**** •
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OBJECTIVE: CUSTOMER SERVICE
QUALIFICATION SUMMARY
Highly personable and self-motivated business professional with an educational background in business
administration and exceptional working experiences within the production industry; skills and abilities
include – project management, communication writing, inventory control, purchasing, training and customer
service.
EMPLOYMENT HISTORY
IMAGING DYNAMICS CORPORATION NOVERMBER 2013 –
DECEMBER 2013 X-RAY PRODUCTION TECHNICIAN
SEPTEMBER 2008 – JANUARY 2012
Planned and laid out work to meet production and schedule requirements
•
Created a system for filing and storage that minimize cost and maximize availability
•
Documented and provide production, progress, and changeover reports to shift supervisors
•
Monitored and adjusted production processes for equipment quality and productivity
•
Adhered to all applicable regulations, policies, and procedures for health and safety
•
compliance
MUIR’S CARTIGE FEBURARY 2006 – APRIL 2007
FORKLIFT OPERATOR
Operated forklift to pick out orders, gather materials for coworkers, load, and unload trailers
•
Interacted with truck drivers and customers, making sure all of their questions are answered
•
Worked with the inventory department to count, document, and organize materials
•
Maintained a clean work environment, and completing a forklift safety check daily
•
ARTREACH TORONTO SUMMER MUSIC PROGRAM MAY 2007 –
FEBRUARY 2008
MUSIC PROGRAM DIRECTOR & ORGANIZER
Performed administrative tasks such as applied for program grants and developed program budgets
•
Liaised with the Toronto Community Housing for fund-raising initiatives and donated facility space
•
Created and implemented daily recording activities as well as music arranging sessions
•
Designed and printed packages and other program promotional materials
•
Provided front line customer service to parents and their children, answered questions, and interacted
•
with the general public
EDUCATION
CDI COLLEGE JULY 2012 – AUGUST
2013
BUSINESS ADMINISTRATION
Related Course Work:
Bookkeeping and Financial Accounting Effective Business Writing
• •
Marketing and Entrepreneurship
•
Microsoft Software Applications
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REFERENCES AVAILABLE UPON REQUEST
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