Customer Service Manager
Resume:
Ginger L. Guess
Kansas City, MO 64133
***************@*****.***
OBJECTIVE:
To obtain fulltime employment with a company that will allow me to utilize my knowledge and
skills to help improve business.
QUALIFICATIONS:
Substantial experience and outstanding skills in customer service
Accustomed to working in fast-paced environments with the ability to think quickly and successfully
handle difficult clients.
Use the Internet daily and operate other computer systems.
Inbound and outbound calls
Excellent interpersonal skills with the ability to work well with others
Detail and Goal oriented.
WORK HISTORY:
Service Center Agent, UMB, 2012 - present
• Assist with customer inquiries such as balances, transaction history, pending items.
• Answer 75-100 calls daily.
• Generate customer interest in the services or products offered by the company.
• Ensure feedback from the customer to further improve the customer services.
• Evaluate problems of the customers and provide logical lasting solutions.
Lead Generator, Direct Buy, 2011-2012
• Qualify leads based on prospects income and budgets.
• Meet or exceed quotas for qualified leads passed to sales team.
• Perform various outbound call campaigns around trade shows, specific events, or targets in
addition to ongoing primary lead generation activities
• Promptly follow up with and qualify marketing-generated inquiries for our services
Assistant Manager, Family Dollar, 2010-2011
• Provide exceptional service to customers.
• Assisting Store Manager with daily operation of store
• Responsible for maintaining inventories, store appearance and completing daily paperwork
• Manage groups of 5 to 10 people at a time.
EDUCATION:
Paseo Academy of the Fine and Performing Arts, May 23, 2006, Overall G.P.A 3.2
Academic achievements awards, Honor roll and Who’s Who
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