Technician Customer

KEENAN JACKSON

Primary Phone: 903-***-****

**** ** * *****

Waskom, Texas 75692

O B J E C T I V E

A challenging position in the electronic/computer field utilizing my

education background and military experiences.

E X P E R I E N C E

HEWLETT PACKARD SHREVEPORT, LA

12/2008 - Present Customer Engineer

Repair and maintain laptops, desktops, servers, and printers at customer

sites. Maintain a high level of customer satisfaction by clarifying

customer needs and ensuring that they are met. Perform installations,

reinstallations, and maintenance, on customer equipment.

PRECISION IMAGING SHREVEPORT, LA

9/2006 -12/2008 Field Service Technician

Provide network printing services, managed and support large network

printer fleets. Repair test, and maintain large laser printers with

scanners and respond to break-fix actions as they rise.

LANIER SHREVEPORT, LA

3/2006 - 9/2006 Technology Services Specialist

Repairs and maintains Document Management

Equipment, to include laptops, desktops, servers, scanners, printers

copiers and facsimile products. Tasks include diagnostic testing of

hardware and software, cleaning, repairing, or replacing parts and

components; maintaining parts and supplies inventory.

CBE INC. SHREVEPORT, LA

9/2005 - 3/2006 Field Technician - POS/CCTV/ALARM

Installation and/or installation supervision, upgrading service,

maintenance of point of sale, and video surveillance equipment. Provided

work on high profile projects with high end, ethernet, and wireless based

systems. Performed field start up, programming of Access Control, Security

and CTV systems.

CADDO PARISH SCHOOL BOARD SHREVEPORT, LA

8/1998 - 8/2004 Computer Field Technician

Repair and maintain computer equipment at all school sites. Provide

technical support over the telephone. Assist with network installations and

cabling. Perform diagnostic tests on computer equipment. Install computer

workstations and software.

E D U C A T I O N

UNITED STATES NAVY US-VA-DAM NECK

8/1991 Certification - Trained for operation of radar, navigation, and

communication equipment in Shipboard Combat Information Centers. Operated

and maintained IFF systems, electronic counter measures equipment and radio

telephones.

VIDEO TECHNICAL INSTITUTE DALLAS, TX

12/1990 Associate Degree - Applied Science and Electronics

C E R T I F I C A T I O N S

CISCO CERTIFIED NETWORK ASSOCIATE

CompTIA NETWORK+ CERTIFIED PROFESSIONAL

CompTIA SERVER+ CERTIFIED PROFESSIONAL

VERIFONE RUBY CERTIFIED

R E F E R E N C E S A V A I L A B L E U P O N R E Q U E S T

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