Vittoria S. Henderson
********@****.**.***
PROFILE
I would be a good choice for this position because I have a great set of
communication skills I understand and speak the language in which a
business is conducted. I am an excellent listener and I am able to
understand things easily. I think critically and logically when it comes
to evaluating situations, whether it's new technology, instruments and
tools. Learning for me is very important for any job so therefore learning
how to use equipment effectively and quickly are key. Being responsible
and setting goals and priorities in a work place also makes me a good
candidate for the job. Teamwork skills are also needed to work with others
on a job and achieve our best together.
EXPERIENCE
Member Services Representative, General Electric Credit Union 8/2013-
Present
. Process Visa payments
. Provide member satisfaction
. Assist members with credit issues or questions regarding their
accounts
. Start accounts
. Answer inbound calls
. Assist car dealerships with payoffs and titles
. Loan processing
. Maintain records
Retail Banker, Woodforest National Bank 5/2008-7/2013
. Receive and process money when customers make deposits
. Distribute money when customers cash checks
. Balance the cash flow
. Process new accounts
. Answer inbound calls
. Perform cash and teller audits
. Create spread sheets in Excel
. Scan, email and fax paperwork to the designated departments
. Create activities to raise funds for charity
. Distribute calls for overdraft
. Market to potential new customers
. Assisted in creating weekly schedule
. Program coordinator
Waitress, BJ's Restaurant 01/2008-06/2008
. Check patrons identification for consumption of alcoholic beverages
. Collect payments from customers
. Check to ensure customers are enjoying meals
. Correct problems that may arise
. Prepare and serve meals and beverages
Sales Associate, Charlotte Russe 8/2007-4/2008
. Handled customer returns
. Processed new merchandise
. Maintained sales floor
. Resolved customer concerns
. Worked cash register
. Counted cash in safe
. Reviewed return reports
. Properly secure vault
Sales Associate/Activity Coordinator, Michaels Arts and Crafts 6/2005-
12/2007
. Provide customer assistance in selecting and purchasing merchandise
. Furnish information to customers about goods for sale
. Assist with merchandise restocking
. Operated cash register
. Coordinate arts and craft activities
EDUCATION
Bachelors Degree, University of Cincinnati 01/2008-4/2013
. GPA- 3.121
. Phi Theta Sigma Member (honor society)
. Majored in Psychology
High School Diploma, Fairfield High School 8/2002-
6/2006
. GPA: 3.232
. College Prep Classes