Customer Service Manager

Amr Soliman

** ********* ***, **** ****, North York ON, M2N 6W7, Canada

Cell: 416-***-****

Email: *******@*****.***

Professional Profile

MBA from University of Leicester, United Kingdom and CMA/CPA (PREP)

Ontario, Canada. A strategic, innovative and purpose-driven senior finance

and commercial leader with over 19 years of experience and a highly

successful background leading financial strategies within Industrial, IT,

FMCG, Pharmaceutical and banking sectors to facilitate companies growth.

Proven ability to successfully implement TQM programs and execute multiple

high profile projects, specializing in financial planning, analysis and

accounting. Exceptional knowledge of lean concepts, agile structures, and

process management strategies to contribute to business improvement plans.

Uses a logical and analytical approach to solving problems and believe in

thinking "outside the box". Possesses excellent interpersonal,

communication and negotiation skills and the ability to develop and

maintain mutually beneficial internal and external relationship to build

business networks and secure customer relations. Progressive, decisive and

highly valued for technical expertise when interpreting corporate vision

and strategy, translating objectives into actionable plans and providing

decisive leadership to multi-functional teams

Areas of Expertise

Project Management and Financial and Accounting Planning

Implementation

Strategy Development and analysis Software Packages

Performance Management and Contract Negotiations

Leadership

Process Implementation and Efficiency Evaluations

Improvement

Budgeting and Financial Forecasting Key Software Packages

Career Highlights

. Promoted to Regional Finance and Commercial Director within role at

Honeywell to lead the implementation of the Operating System (HOS) Site.

Played a pivotal role in the implementation of the HOS in the region.

The project drastically improved and enhanced the operational

efficiency, productivity, waste elimination, and communications and

improved the entire business metrics. I managed to execute the task in

one year and led the site to be Bronze certified by Dec 2013

. Impressive record of streamlining operations - Analysed the

organizations overall operational efficiency and advised on the new

structure with drastic cost savings and efficiency enhancement

opportunities from the sales team deployment to the office relocations

and legal entity structures between the countries we do business in

. Created, implemented and reviewed an Annual Operating Plan Model to plan

budgets, indentify expenditures, and forecast potential business growth

which successfully maximised the business growth potential in the

company and assisted with significant business growth and development

Career Summary

2006 - 2014 Honeywell

2008 - 2014 Regional Finance and Commercial Director

. Managing director for the overall operations of finance, supply chain,

customer service and identifying and improving process deficiencies -

Recognizing and strengthening any process inadequacies

. Directly responsible setting direction, structuring the end-to-end

business, overhauling processes, and accountabilities for fire systems,

industrial solutions and safety products within the organisation

. Leading activities such as negotiating crucial discounts with customers,

evaluating credit facilities and approving credit lines

. Assessing and evaluating project discounts, rebate schemes to customers

and negotiating terms of orders where necessary depending on volume

. Responsible for forecasting budgets, strategically planning project

costs and short term estimates to contribute to meeting business

objectives, business growth and profit over a 5 year period

. Playing a pivotal role in the periodical closing process and generating

management reports to analysis and evaluate financial performance and

compare against estimates, budget and previous years' performance

. Generating monthly management reports to evaluate the indirect spending,

the commercial effectiveness and operational efficiencies of the regions

. Integrating the newly acquired businesses in the regional markets,

evaluating the product portfolio financial viability, new product

introductions and due diligence of the businesses subject to

acquisitions

2006 - 2008 Regional Finance Manager, Honeywell

. Managing the financial research, evaluation and strategic analysis of

the impact of organizational changes and the impact on financial

performance and business growth

. Evaluating the capability of performance reporting structures in

compliance with Sarbanes-Oxley norms and formulating a 5 year strategic

business plan STRAP in coordination with MD and strategic management

. Collaborating with corporate finance heads on matters pertinent to M & A

projects in EMEA & NA in addition to managing the integration of

acquired businesses with local ME business

. Analysing and reviewing KPI's for the business unit and brands in

compliance with corporate business strategy to ensure efficiency of

operations

. Analyzing monthly and quarterly results for HLS in the Middle East

including key elements of P&L, working capital and free cash flow

analysis in addition to leading trade negotiations to achieve compliance

. Monitoring and auditing trade compliance within the MEA markets

according to set business practices and pushing for the implementation

of reduced levels of working capital in accordance with envisaged

targets

. Reporting ME results to Europe during periodical closing process and

providing market and brand profitability analysis to MEA management team

in addition to commenting on and signing off the quarterly

representation letter to HLS CFO

2003 - 2006 Senior Financial Analyst

Wyeth Pharmaceuticals

. Facilitating financial strategies, interpreting financial information,

conducting business forecasting and monitoring performance and

efficiency of financial model

. Compiling reports based on financial analysis, supported decision-making

functions and provided solutions to senior management to aid in

strategic decision making process

. Preparing annual budgets and conducting monthly financial forecasting

for markets and departments in addition to conducting financial planning

and analysis for MENA Region

. Proactively identifying deviations from established KPI's and

established action plans to take corrective actions when required in

addition to managing month end and quarterly closing activities

. Reviewing and submitting final closing financial reports to global

reporting systems and liaising with Wyeth Europa Ltd to ensure proper

documentation and updates are reflected in the established procedures

. Liaising with Global Law department to ensure contracts with customers

are built and amended to achieve the maximum business and legal security

for the company

. Justifying variances between projected and actual business results,

implemented internal controls and conducted periodic audits in

compliance with GAAP and corporate control procedures

. Evolving practices for finance and treasury departments to adapt to

changes from export market and implemented home invoicing project in

coordination with supply chain group

. Authorizing prices and deals for invoicing companies and liaised with

parties concerned for setting corporate pricing policies and procedures

. Collaborating with the Country, Territory Manager and the manufacturing

affiliates to ensure that the pricing and deals structure for products

within the MENA Region are achieving the maximum profits for the company

2000 - 2003 Senior Accountant and Treasurer

Kuwait Food Company

. Implementing and monitoring all integrated financials in addition to

formulating reports with recommendations to senior management on

operations, investment decision, working capital requirement and process

costing

. Devising the master budget and other forecasting reports for marketing,

sales, operations and all branch activities up to cash flow and

financial budgets

. Assimilating the MIS Report and followed up with the MIS manager on

achievements and areas of concern to recommend priorities to senior

management

. Appraising management of the feasibility of capital expansion projects

and provided recommendation to management based on sensitivity analysis,

cash flow forecasts, pay back and IRR ratios

. Overseeing financial requirements including bank formalities for new

project development, determining the need for external and internal

finance upon financial projections and budgets

. Surmising foreign suppliers contacts to recommend payment terms and

negotiated with franchisees all financial aspects related to brand

development, acquisitions and sales analysis for royalty purpose

. Generating daily reports bank position, overdrafts and company portfolio

and all accounting procedures in addition to handling financial aspects

of the importation business pertinent to documentation and related

entries

1995 - 2000 Banking Operations Officer

Commercial International Bank

. International bank reconciliation statements in collaboration with

correspondents, supported office, handling inquiries, opening new

accounts, placing time deposits, launching new banking products and

selling them to customers

Professional Development

> Six Sigma Green Belt Certified, HW Operating System

> ACS Global Controllership Training

> Honeywell Global Financial Planning & Analysis Decision Making Course

> Honeywell Regional Leadership Training

> Six Sigma Green Belt Certified

> Banking Credit Management Course

> Feasibility Assistant & Capital Budgeting

> Foreign Exchange and Money Market

> Falsification & Fraud Courses

> Banking Operations Program

> Consumer Banking & Retail Products

> Effective Presentation Skills MEAG

> Effective Report Writing

> Cash-flow Projection

> Financial Analysis for Project Evaluation & Feasibility Study

> Finance and Accounting Structure

> Excel, Power Point, Word, Outlook, Hyperion financials, ESSBASW,

Smartview, JD Edward, Oracle and SAP

Education and Qualifications

Master Degree MBA, 2011

CPA/CMA (PREP) Chartered Professional Accountants - Ontario, Canada 2014

BA Finance Management and Accounting, 1995

Personal Details

Memberships: Association of MBA's, Executive (2011)

Chartered Professional Accountants CPA / CMA Ontario,

Canada (2014)

Languages: Fluent English and Arabic

Interests Travelling, Reading, Music, Sports and outdoor activities

Include:

REFERENCES ARE AVAILABLE ON REQUEST

Contact this candidate