Customer Service Representative

GOLDIE OFFIAH

**** ******* **** **( Houston, Texas 77083( 832-***-****

(******@*******.***

OBJECTIVE

To obtain a job with an organization that will allow me to learn and gain

industry experience in Human Resource Management.

EDUCATION

Texas State University Bachelor of Business Administration May

Major: Management with HR Concentration 2014

EXPERIENCE

HEB - Cashier; San Marcos, Texas

August 2011-Present

. Provides excellent service and customer interaction by engaging in

conversation with customers

. Collects payment for customer purchases while keeping an accurate till

. Bags groceries for customers and offers carryout when needed

. Answers product and company related questions for customers

LIVESTRONG- Organizational Support/Human Resources Intern; Austin, Texas

January 2013-May 2013

. Assisted the Organizational Support manager with the LIVESTRONG

internship program

. Provided administrative/secretarial support by answering telephones,

checking in visitors, and updating time logs

. Organized and reviewed applicant resumes and cover letters

. Participated in applicant interviews

. Represented organization and various job/internship fairs

Texas Department of Insurance- Accounting Job Shadow Intern; Austin, Texas

January 2012

. Shadowed CFE, Ignatius Wheeler throughout the Accounting Department

. Participated in departmental conference call and meeting

. Interviewed employees from different departments regarding their

positions in the company

Best Buy- Customer Service Representative; Austin, TX

March 2011-August 2011

. Accrued revenue for the company through the sales of Geek Squad Black

Tie Protection Plans.

. Processed customer refunds and returns

Kroger - Cashier/Floor Supervisor; Austin, Texas

June 2008-January 2012

. Trained incoming cashiers

. Overlooked the Central Checkout area for positive employee behavior

. Responsible for till audits and the promotion of great customer

service

ORGANIZATIONS AND ACTIVITIES

Society for Human Resource Management (SHRM)

Fall 2013- Present

. Member

Impact Movement-Small Group Leader

Spring 2011-Present

. Fall 2013 Small Group Leader

. Facilitates weekly small group bible studies on campus

. Attended National Impact Conference in New Orleans, LA

National Association of Black Accountants-Historian

Fall 2010-Spring 2013

. Fall 2012 Historian

. Received Academic Recognition Award for Fall 2011

. Represented Texas State University NABA chapter on Bobcat Day by

volunteering to welcome and recruit incoming freshman and prospective

accounting students

. Attended the Southwestern Regional conference from 2010-2013

. Participated in annual Day with NABA to meet and network with NABA

members from various chapters

Bobcat Build

Spring 2011-Spring 2013

. Volunteers to do community service throughout the city of San Marcos

Accounting Club

Fall 2010-Fall 2012

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