Customer Service Representative
Resume:
Nikki Frelix
Katy, Tx ****9
***************@*****.***
Objective
Administrative position with focus on Client Relations/Customer Service
Experience
TriSmart, Spring TX
Customer Serivice/Account Creation, June 2014-Present
• Qualified customers by processing credit report and verifying home ownership.
• Contacted customers to confirm tech set up of systems.
• Verified all equipment was in working order.
• Assisted with trouble shooting any issues before sending a tech to home.
• Answered billing questions.
• Performed final check list to make sure all accounts were set up correctly.
PFS Group, Houston, TX
Supervisor/Team Lead, Aug 2010-June 2014
• Maintained all patient account balances within required timeframe.
• Monitored all delinquent accounts and managed collection activities.
• Assisted to resolve billing issues for customers through regular inquires.
• Performed medical collection activities as per established guidelines.
• Ensured compliance to HIPPA laws and federal regulations.
• Administered credit balances for all patients and payers.
• Coordinated with customers to answer patient payment plans.
• Maintained patient information and updated it on system.
Minnesota Gasterenterology, St. Paul, MN
Patient Account Rep, Nov 2005-June 2010
• Ensured compliance to state and federal regulations for all medical collection processes.
• Coordinated with insurance carrier to develop all correspondences.
• Obtained approval from business office to write off payments.
• Provided assistance to all patients for collection processes.
• Monitored and if required requested for additional medical information.
• Prepared work aged account receivables report.
• Evaluated commercial contract as per reimbursement guidelines.
• Maintained cordial relations with physicians and co-workers.
Children’s Hospital, Minneapolis, MN
Admitting, March 2005-Nov 2005
• Interviewed incoming patients or representative and entered information required for admission.
• Interviewed patients or representative to obtain and record name, address, age, religion, persons to notify in case of emergency, attending physician, and individual or insurance company responsible.
• Checked in and registed patients or representative for radiology appointments or visits.
• Assisted with daily paper work at the end of shift.
Skills
Microsoft Office, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint, Invision, MediTech, HCAD, enGarde, ChartMaxx, Affinity, Sovera, NaviNet, Emdeon
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