Customer Service Manager

Jannette Santana

**** ********** **** ***** * Powder Springs, GA 30127 *M:

678-***-**** * ***********@*******.***

Career Profile

Dynamic, performance driven professional experienced in Insurance Claims,

Property Management and Customer Service. Seeking employment with an

established company where I can utilize my skills for growth.

Areas of Expertise

. Confidential Correspondence/Document Handling

. Exceptional people skills, able to work across all levels of

management

. Client Communications

. Highly organized and effective even in high-pressure environments

. Proficient in MS Office Suite (Microsoft Office Word, Excel)

. Bilingual in Spanish & English

Employment History

VIKING

Suwanee, Georgia

Regional Service Coordinator

November 2010 - Present

. Responsible for customer related complaints, coordinating &

resolution with units under warranty

. Receive, route and resolve high volume calls

. Process paperwork back to manufacture on units shipped out under an

approved exchange

. Assist Sales Manager, Regional Service Manager and Service

Technicians with resolution on customer requests

. Prepare monthly reports of how much manufacture owes on exchanges

. Handle freight bills by invoicing and process check requests

United Automobile Insurance Group

Norcross, Georgia

Property Damage Claims Supervisor

June 2008 - June 2010

. Communicated with involved parties to compile pertinent claim

information

. Investigated for legal liability based upon state law

. Handled settlements, negotiations, property damage and total loss

. Fire & Theft Subrogation Claims Assessment

. Responsible for customer related complaints, documentation &

resolution

. Maintained regular and predictable attendance.

Property Damage Claims Adjuster

Sept 2005 - June 2008

. Negotiated claim settlements and recommended litigation

. Experience with Commercial and Personal Liability

. Skilled in Complex Arbitration and Mediation Negotiation

. Well-versed in Claimant, Lawyer, and Litigation Representation

. Received, routed and resolved high volume of claim calls

Jannette Santana - page 2

980 Walther Blvd., Apt 2436 * Lawrenceville, GA 30043 *M:

678-***-**** * ***********@*******.***

Lane Company

Norcross, Georgia

Property Manager

Sept 2001 - Sept 2005

. Worked cohesively with vendors in the purchase of maintenance

supplies and equipment, and managed budget to accomplish goals

. Supervised office administration, groundskeepers and maintenance

crew

. Reviewed lease expiration dates and utilized re-

certification/renewal process checklist to deliver notices, which

allowed adequate time to schedule an appointment with the resident

to review and sign the new lease

. Scheduled time on the appointment book each month to visit area

businesses to request marking information they would like to

provide the move-in bags given to new residents

. Handled tenant communications; respond to requests for maintenance

and handled complaints/comments

. Walked the property multiple times per week to ensure positive curb

appeal. Ensured grounds and common areas were free of trash and

debris.

Assistant Manager

May 1999 - Sept 2001

. Collected rent, deposits, and, all past due fees from tenants on

the 1st of every month

. Handled all telephone inquiries, setting appointments, showing and

renting units, processing the move-ins, setting up leases,

executing renewals and handling move-outs

. Planned and managed budgets; execute general accounting functions

. Assisted with make ready process

. Handled tenant communications; respond to requests for maintenance

and answered questions

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