Technical Support High School

AM

Anselmo Munoz

**** ******* *******, *****

Phone: 832-***-**** E-Mail: **************@*****.***

Objective

To obtain a full-time IT position

Experience

Barklage Consulting Group System Support Specialist April 2014 – July 2014

Provided technical support to users over computing (remote management), media and telecommunications

systems. Analyzed, configured and troubleshot networking, hardware and software issues. Experience in Server

2008, Hyper-V, Exchange, Active Directory, Windows 7, Windows Xp. Installed thin clients and experience in

windows migration. Maintained trouble tickets through GFI Max for products and services performed.

Superior Processing Solutions I.T Help Desk July 2012 – Jan 2014

Provide technical support to users over computing, media or telecommunications systems. Analyzed and

configured set-ups of computers and P.O.S systems when requested by company departments and clients.

Provide instruction and training on various software and hardware to clients and employees. Analyzed,

configured and troubleshot basic networking, hardware and software issues. Responsible for installing and

maintaining computers and POS systems. Maintained software and hardware updates and upgrades. Maintained

trouble tickets for products and services performed and on P.O.S and computers systems for clients and

employees.

Amerigroup HealthCare Call Center Rep/CSR Jan 2012 – April 2012 (Temp-Job)

Answered up to 80+ calls per day, assist customers with Medicaid issues, trained employees using our software

(compass, facets) and updated customer profiles and also set-up transportation for qualified Medicaid members,

spoke with doctors about patients medical issues and helped member find the best doctors available to them

through Medicaid, also assisted members and doctors with placing pre-authorizations, claims, referrals, and also

helped order medical equipment (dme).

Jayme (Landscaping) Co. Office Manager Mar 2009 – Jan 2012

Managed 5 people, Designed templates, trained office employees using our special software, updated company

info, and completed new hire paperwork, technical support, some payroll and hr, maintained sales records,

found was to increase revenue, sales reports, set up special projects, Interfacing with project management,

development, technical support, and sales personnel as needed, Training staff members in new features as

required.

Exxon Mobil Development (GP5) Summer I.T Intern June 2008 – Aug 2008 (Intern)

Answering phones, filing, copying, technical support, updating inventory and maintaining supplies, ordered

office supplies ($1000-$5000), lotus notes, designed templates, assisted engineers and contractors with all sorts

of computer and technical help.

Education

High School May 2009 Graduation

John H. Reagan High School, Houston, TX

College

Currently enrolled as junior at the University of Houston but in currently attending.

Skills

Inventory

Bilingual – Spanish

Logistics

Good analytical, verbal and written communication skills

Ability to follow complex methods and procedures in diverse routine and non-routine tasks.

Ability to plan and prioritize

Problem solving and negotiations skills.

Certifications

Network MTA: 98-366

Windows 7 MTA: 98-349

Server 2008 MTA: 98-365

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