Manager Quality
Resume:
Nathan M. Green
****@****.***
Goal: To work with a team of talented Engineers in a Software Quality
Assurance Lead/Manager role; implementing organizational best practices and
driving the testing of services using quality solutions that leverage the
latest processes and technologies
Qualifications:
~18 years of experience at Microsoft Corporation in the QA role, including
2 years as a Test Manager and 12 as a Test Lead. I have excelled in
coordinating the testing for web based products (architected using MVC,
XML, ASP.Net 3+, DHTML, XLS/T, C#, Ajax, WPF, Azure, Cosmos), driving these
sites and services to release on schedule and with quality. Personally
driving detailed planning, execution, and reporting/metrics in order to
measure success while coordinating and mentoring a strong team of onsite
and offsite testers (at one point I had 17+ member team onsite and 15+
member team offsite). I have a keen eye for process improvements and enjoy
implementing change in an organization. My entire experience at Microsoft
has involved validation of web services related products using both white
box, gray box, and black box methods.
Management Specifics and General Profile:
. Have been a part of 28+ major releases as both Individual Contributor
and Lead/Manager
. Received leadership awards for my work: Above & Beyond (2006) and
Teamwork (2006)
. Strong experience as QA lead, defining, implementing, driving, and
reviewing the test planning, test development, test execution, quality
metrics tracking, and product signoff for many of the releases
mentioned above; recognized for excellence in this area (High
Performance Leader)
. Coordinated the performance review modeling of the entire test
organization
. Participated as interviewer for all higher level test positions within
the organization, including on college campus interviews and intern
coordination experience as well; recognized for excellence in this
area
. Lead the overall test strategy for my team and across other teams to
include improved testing practices, automation methods, delegation of
work areas, prioritizing work, vendor management best practices
. Drove the QA improvement effort across the organization for test; my
team was first to adopt and implement many of these and was recognized
as the example to follow
. Developed and drove the creation of the test team vision and goals
from various inputs
. Developed methods to track quality metrics and represented same to the
team and drove from there
. Managed the budget for personnel and hardware for my organization
. Represented the entire WPS organization as the intern coordinator;
recognized for excellence in this area
. Actively Mentored other managers and leads in and outside my
organization both formally and informally
. Drove quality end-to-end testing; represented the customer well
. Managed day-to-day activities and long-term planning/budget for the
team test lab
. Cost conscious - provided great value to the customer with minimal
costs
. Fast Learner, able to see issues and ways to solve same quickly
. Experienced cross-group coordinator
. Strong communicator
. Most recently branched into the Data Scientist role measuring quality
from customer analytics
Software Platforms / Technology TESTING experience:
Microsoft .Net Platform, Microsoft SQL Server, Internet Explorer COM and
HTML interfaces, C++ DLLs, XML/XSL, IIS, C#, Ajax, JavaScript, WPF, Azure
Experience Summary at Microsoft (July 1996 - Present):
2012 - 2014: Principal Test Lead (Xbox Live)
2011 - 2012: Principal Test Lead (Windows Phone Services)
2008 - 2011: Senior Test Lead (Windows Phone Services)
2006 - 2008: Senior Test Lead (Windows Live Experience)
2003 - 2006: Test Manager (MSN Member Experience)
2000 - 2003: Test Lead (MSN Internet Access; Subscription Platform Group,
MSN Member Experience)
1998 - 2000: SDET Individual Contributor (MSN Internet Access)
1996 - 1998: STE and SDET Contractor via Volt Engineering (MSN Internet
Access)
Education:
B.S., Computer Science, Gonzaga University, 1996.
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